Technical Support Manager

Reference :

JHB-NL-2A leading cash management company based in Houghton is urgently looking for a Support Manager to be responsible for managing the provision of technical support to ICT operations through efficient and responsive Service Desk and Service Delivery Management teams.

Role Overview

The Support Manager will be accountable for the delivery of the functional strategy and service management performance in line with service level agreements (SLAs).

Responsibilities & Requirements

1. Qualifications: Degree in Information Technology Management, Computer Science, Business Administration, Commerce or similar.
2. Certifications: Certification in relevant Enterprise Architecture or Technology frameworks and methodologies (Advantageous).
3. Technical Skills: Microsoft Office Suite, Customer Service, Team Leadership, Business Analysis, Programming languages, Data modelling, Understanding of database / database management, Knowledge of ICT project management principles (e.g., Agile), Understanding of Software Development Life Cycle (SDLC), A strong technical background in applications or technical management experience.
4. Experience: 8 years within a technology department, 5 years of management experience leading a team of ICT professionals, 3 years of financial industry experience.
5. Key Performance Areas (KPAs): Technology strategy and innovation, Planning and organisation, Analysis and design activities, Technical implementation, Vendor management, Customer management, Business partner relationship management, Quality, Risk management, Finance, Leadership and people management.

If you wish to apply, please send your CV via email or contact us directly. Please consider your application unsuccessful if you do not receive a response within 14 days of submission.

Package & Remuneration

Includes Medical Aid, Pension, Risk Benefits, Disability, Funeral Cover, 13th Cheque for non-management roles.