Technical Support & Hardware Consultant - iStore Canal Walk Cape Town

Core Group; Wes-Kaap; On-site; ZAR 300,000 - 400,000; Full time

Job summary

An Apple Premium Reseller in South Africa is looking for a Technical Support Technician. In this role, you will provide exceptional technical support to customers, troubleshoot issues, and assist with training. The ideal candidate must have Matric and an IT qualification (A+/N+) along with relevant helpdesk experience. Strong people skills and the ability to manage conflict are essential for success in this position.

Qualifications

• Completed Matric and an IT qualification (minimum A+/N+).
• Experience in Helpdesk/1st Line Support.

Responsibilities

• Provide technical support to customers through troubleshooting and resolving issues.
• Offer training and assistance to customers as needed.

Skills

Technical support

People skills

Conflict management

Situational awareness

Learning and development

Education

Matric and IT qualification (minimum A+/N+)

Job description

iStore is the home of everything Apple, and Africa’s largest Apple Premium Reseller. With a retail footprint of more than 30 physical and online stores across Africa that provide expert advice, Apple Authorised Repairs, Business, Education, training and technical support for anything and everything Apple.

The iStore Technical Support Technicians are a combination of technically strong individuals with great people skills.

Your role would be to provide technical support to the iStore customers, through trouble shooting, resolving technical issues and software support. You will also provide training and assistance to iStore customers when required as well as exceptional and professional quality support service.

You need to have:

• Completed Matric and IT qualification (minimum A+/N+)
• Experience in Helpdesk/1st Line Support

The right person for this role is someone with

• Tenacity, that demonstrating enthusiasm and urgency, as well as striving for excellence, when it comes to achieving results and dealing with challenges
• Conflict Management, Managing complexity, disagreement, and conflict effectively and smoothly
• Situational Awareness, Understanding the situation, demonstrating the right attitude, and taking timely action
• Learning and Development, Open, motivated, and proactively seek learning and development opportunities

Apply today!