Technical Support & Hardware Consultant - iStore Canal Walk Cape Town

iStore; Cape Town; On-site; ZAR 150,000 - 250,000; Full time

Job summary

A leading technology retailer in Cape Town is seeking a Technical Support & Hardware Consultant. This role involves providing exceptional technical support, troubleshooting issues, and assisting customers with software. The ideal candidate is enthusiastic, has conflict management skills, and holds an IT qualification (A+ / N+). Experience in helpdesk support is essential.

Qualifications

• Matric and IT qualification (minimum A+ / N+).
• Experience in Helpdesk / 1st Line Support.

Responsibilities

• Provide technical support and troubleshoot customer issues.
• Deliver training and assistance to customers.

Skills

Technical troubleshooting

Customer support

Conflict Management

Situational Awareness

Learning and Development

Education

Completed Matric

IT qualification (A+ / N+)

Job description

Job title : Technical Support & Hardware Consultant - iStore Canal Walk Cape Town

Job Location : Western Cape, Cape Town

Deadline : September 01, 2025

Quick Recommended Links

• Jobs by Location
• Job by industries

The iStore Technical Support Technicians are a combination of technically strong individuals with great people skills.

Your role would be to provide technical support to iStore customers through troubleshooting, resolving technical issues, and software support. You will also provide training and assistance to iStore customers when required, ensuring exceptional and professional support service.

You need to have :

• Completed Matric and IT qualification (minimum A+ / N+)
• Experience in Helpdesk / 1st Line Support

The right person for this role is someone with :

• Tenacity, demonstrating enthusiasm and urgency, as well as striving for excellence in achieving results and dealing with challenges
• Conflict Management, managing complexity, disagreement, and conflict effectively and smoothly
• Situational Awareness, understanding the situation, demonstrating the right attitude, and taking timely action
• Learning and Development, being open, motivated, and proactively seeking learning and development opportunities

Note: This job posting appears to be active and does not indicate it is expired.