Technical Support & Hardware Consultant - iStore Canal Walk Cape Town

iStore South Africa; Cape Town; On-site; ZAR 300,000 - 400,000; Full time

Job summary

A leading Apple premium reseller seeks a Technical Support Technician in Cape Town. The role involves troubleshooting and resolving technical issues for customers, along with providing training and support. The ideal candidate will have strong technical skills, excellent interpersonal abilities, and relevant IT qualifications. Join a dynamic team focused on delivering exceptional service.

Qualifications

• Experience in Helpdesk/First Line Support is a must.
• Must demonstrate tenacity and a proactive approach to learning.

Responsibilities

• Provide technical support to customers through troubleshooting.
• Resolve technical issues and offer software support.
• Deliver training and assistance to customers.

Skills

Technical troubleshooting

Excellent communication

Education

Completed Matric and an IT qualification (minimum A+/N+)

Job description

Job Description

iStore is the home of everything Apple, and Africa’s largest Apple Premium Reseller. With a retail footprint of more than 30 physical and online stores across Africa, we provide expert advice, Apple Authorized Repairs, Business, Education, training, and technical support for anything and everything Apple.

The iStore Technical Support Technicians are individuals with strong technical skills and excellent people skills.

Your role will be to provide technical support to iStore customers through troubleshooting, resolving technical issues, and software support. You will also provide training and assistance to customers and deliver exceptional, professional support services.

Requirements

• Completed Matric and an IT qualification (minimum A+/N+)
• Experience in Helpdesk/First Line Support

Ideal Candidate Attributes

• Tenacity: Demonstrates enthusiasm, urgency, and strives for excellence when achieving results and handling challenges
• Conflict Management: Manages complexity, disagreements, and conflicts effectively and smoothly
• Situational Awareness: Understands the situation, demonstrates appropriate attitude, and takes timely action
• Learning and Development: Is open, motivated, and proactively seeks learning opportunities

Apply today!