Technical Support Engineer (L2) – IT & Network Support

Mindmatch Consulting; Cape Town; On-site; ZAR 300,000 - 450,000; Full time

Job summary

A leading company expanding into South Africa seeks a Technical Support Engineer (L2) for its Cape Town location. This full-time role combines IT and Network Support, focusing on resolving technical issues, configuring networks, and collaborating with support teams. Ideal candidates will have substantial experience in IT support environments and relevant certifications. A competitive salary and development opportunities are offered in a collaborative work setting.

Benefits

Competitive salary and benefits package

Opportunities for professional development

Collaborative and inclusive work environment

Exposure to international clients and projects

Qualifications

• Minimum of 2 years' experience in a Level 2 IT or Network Support role.
• Proficiency in Microsoft 365, Active Directory, Intune, and Windows Server.
• Experience with network device configuration and troubleshooting.

Responsibilities

• Resolve escalated technical issues related to Microsoft 365 and Active Directory.
• Configure and troubleshoot network devices including firewalls and switches.
• Provide remote and on-site support ensuring timely resolution.

Skills

Problem-Solving

Communication

Education

CompTIA A+, Network+, or similar certifications

Microsoft Certified: Azure Fundamentals or Microsoft 365 Fundamentals

Cisco Certified Network Associate or equivalent

Job description

Job Title : Technical Support Engineer (L2) – IT & Network Support

Location : Cape Town CBD, South Africa

Employment Type : Full-time, On-site

Job Description :

A UK-based client is expanding operations into South Africa and is seeking experienced Level 2 Technical Support Engineers to join their Cape Town team. This role encompasses both IT Support and Network Support functions, providing an excellent opportunity for professionals with a strong background in technical support, helpdesk, or call center environments.

Key Responsibilities :

Resolve escalated technical issues related to Microsoft 365, Active Directory, Intune, and Windows Server.

Configure and troubleshoot network devices, including firewalls, switches, and VPNs.

Provide remote and on-site support to clients, ensuring timely resolution of issues.

Collaborate with first-line support teams to ensure seamless escalation and resolution processes.

Maintain accurate documentation of support activities and solutions provided.

Requirements :

Minimum of 2 years' experience in a Level 2 IT or Network Support role.

Proficiency in Microsoft 365, Active Directory, Intune, and Windows Server.

Experience with network configuration and troubleshooting, including firewalls, switches, and VPNs.

Strong problem-solving skills and the ability to work under pressure.

Excellent communication skills, both written and verbal.

Preferred Qualifications :

CompTIA A+, Network+, or similar certifications.

Microsoft Certified : Azure Fundamentals (AZ-900) or Microsoft 365 Fundamentals (MS-900).

Cisco Certified Network Associate (CCNA) or equivalent.

Benefits :

Competitive salary and benefits package.

Opportunities for professional development and certification support.

Collaborative and inclusive work environment.

Exposure to international clients and projects.

Application Instructions :

Please send a WhatApp text to my work number 0 7 9 6 7 0 0 9 0 5 with the phrase “L2 Support” followed by a VN detailing your RELEVANT experience.

PLEASE NOTE : If you CV doesnt have MONTH and YEAR of employment it will not be accepted. Please ensure your dates are consecutive, there are no date gaps and you add your relevant experience and your campaign name for each role. Also include your reason for leaving each role.

Create a job alert for this search

It Support Engineer • Cape Town, South Africa