Technical Support Engineer (Cape Town)

People Dimension; Pretoria; Hybrid; ZAR 25 000 - 45 000; Full time

Job summary

An innovative IT expert company is seeking a Technical Support Engineer to join their dynamic team. This role involves providing essential support for server and networking environments, conducting equipment audits, and managing customer interactions effectively. The ideal candidate will have a solid background in IT operations and a passion for technology, ensuring high-quality service delivery. With opportunities for growth and development, this position offers the chance to work in a hybrid environment, contributing to exciting projects and collaborating with skilled professionals in the field.

Qualifications

• 2+ years of experience managing server environments.
• Knowledge of server, storage, and networking technologies.

Responsibilities

• Perform on-site IT hardware break/fix interventions.
• Manage customer calls and report maintenance activities.

Skills

Server Management

Networking (Cisco, Dell/EMC, IBM, Lenovo X-series, HPE)

Technical Communication

Data Center Support

Job description

An IT expert company is looking for a Technical Support Engineer to service the Cape Town, Western Cape region.

Duties & Responsibilities

1. Receive internal training on technical best practices, CE tools, and internal monitoring and reporting procedures. Perform on-site IT hardware break/fix interventions, with remote assistance from the Technical team if necessary.
2. Conduct physical equipment audits at client premises or data centers.
3. Handle broader technical issues as required, guided by the technical teams, depending on your skills and company needs.
4. Work directly with the Service Desk Team, managing customer calls logged in your region, and report maintenance activities in real-time using available tools.
5. Manage local spare parts inventory and report stock levels monthly.

Desired Experience & Qualifications

Job Requirements

1. Reliable vehicle and valid driver’s license.
2. Minimum of 2 years’ experience managing server environments.
3. Willingness to work after hours, weekends, and standby shifts as per SLA obligations.
4. Knowledge of Server, Storage, and Networking environments (Cisco, Dell/EMC, IBM, Lenovo X-series, HPE).

Competencies

1. Broad understanding of IT operations across server, storage, and networking technologies.
2. Experience in setting up and supporting data center environments.
3. Ability to communicate technical information effectively to clients and stakeholders.
4. Knowledge of IT standards, operating systems, and current technology trends.

Working Conditions and Environment

1. Ability to work in a hybrid setting.
2. Teamwork skills.
3. Availability to work 24/7 as per contractual SLA.
4. Reporting to the Technical Manager.