Technical Support Engineer (3rd Line)

Tyron Consultancy; Cape Town; On-site; ZAR 300,000 - 450,000; Full time

Job summary

A leading consultancy in Cape Town is seeking a Technical Support Engineer to provide 3rd line support to a diverse global client base. The role involves troubleshooting complex issues, collaborating on technical projects, and supporting both remote and on-site clients. The ideal candidate will possess advanced knowledge of Microsoft technologies and a customer-focused approach, with opportunities for continuous learning and growth.

Qualifications

• Experience in 3rd line support and troubleshooting.
• Strong knowledge in Active Directory, DHCP, DNS, Group Policy.
• Experience with Microsoft 365, Azure, and virtualization technologies.

Responsibilities

• Provide support (1st to 3rd line) to a global client base.
• Troubleshoot on-prem and cloud technologies.
• Document systems and support project delivery tasks.

Skills

Active Directory

Networking

Virtualisation

Windows Server & OS

Cloud Technologies

Education

Certifications in Microsoft 365, Fortigate, HP, SonicWall, Dell

Job description

Technical Support Engineer (3rd Line) required in Cape Town.

Are you an experienced IT professional with strong 3rd line support experience and a knack for solving complex technical problems? Join our Cape Town-based team supporting clients across the UK, US, Europe, Asia, and South Africa both remotely and onsite.

You’ll work in a fast-paced, highly technical, and collaborative environment. Beyond day-to-day support, you’ll contribute to exciting infrastructure projects, upgrades, presales work, and more. We’re big on continuous learning and offer a supportive space for growth.

Key Responsibilities:

• Provide 1st to 3rd line support to a global client base via phone, email, and remote tools
• Troubleshoot on-prem and cloud Microsoft technologies and 3rd party apps
• Perform onsite visits (SA clients), hardware support, and liaise with vendors
• Collaborate on project delivery with the professional services team
• Document systems and network configurations
• Support presales, project scoping, and solution design
• Deliver exceptional client service, going above and beyond when needed

Examples of Work You’ll Be Doing:

• Building Hyper-V high availability replication environments.
• Deploying high availability network security appliances.
• Upgrading legacy server environments.
• Troubleshooting network performance bottlenecks.
• Designing and building new office site networks.
• Managing and executing infrastructure change requests.

Skills & Experience Required:

• Advanced knowledge of Active Directory, DHCP, DNS, Group Policy
• Strong networking (VLANs, VPNs, Firewalls, IP routing, cybersecurity)
• Wireless networking, SIP/IP telephony, and endpoint protection
• Virtualisation (Hyper-V), backup solutions (e.g., Veeam, MSP360)
• Windows Server & OS, Microsoft 365, Azure, AWS (GCP a plus)
• Experience with compliance documentation and user training

Desirable:

• Certifications in Microsoft 365, Fortigate, HP, SonicWall, Dell
• Autotask PSA and RMM tool experience
• SharePoint configuration
• Project management or presales experience

What We’re Looking For:

• Customer-focused, proactive problem solver
• Calm under pressure, organised, and detail-oriented
• Strong communicator and team player
• Flexible, collaborative, and eager to grow