Technical Support Engineer

HuntWave Technologies; KwaZulu-Natal; On-site; ZAR 300,000 - 500,000; Full time

Job summary

A leading technology company is seeking a Technical Support Engineer to join their team in South Africa. The candidate will provide exceptional technical assistance to clients, handle troubleshooting for CCTV and networking systems, and support product configuration. The role offers an opportunity for a tech-savvy professional to grow within a dynamic organization.

Qualifications

• 2+ years of experience in customer technical support preferred.
• Strong technical knowledge in CCTV and Network fields.
• Able to explain technical issues clearly to technical and non-technical staff.

Responsibilities

• Assist customers with product configuration and troubleshooting technical issues.
• Provide technical support via calls, chat, and email.
• Collaborate with team members to resolve technical problems.

Skills

Communication

Customer Service

Problem Solving

Analytical Skills

Technical Knowledge

Education

Degree in Network, communications, computers or related fields

Tools

Microsoft Office Suite

Job description

We are seeking a skilled and customer-focused Technical Support Engineer to join our team at Dahua Technology South Africa. This role is ideal for a tech-savvy professional with strong knowledge in CCTV and networking systems, who is passionate about solving technical problems and providing exceptional support to clients. You'll play a key role in assisting customers with product configuration, troubleshooting issues, and ensuring a high level of technical service and satisfaction.

Job Responsibilities

• Introduce new product features to the Channel Customer, help customer to select andconfigure products
• Maintains knowledge of technology innovations and trends.
• Understand and consolidate customer demand for products, feedback to product departmentfor product improvement;
• To coordinate resources, provide technical support
• Identifies, investigates, and resolves users problems with software and hardware.
• Fields support calls, chat, email, and/or other communication from users with inquiriesregarding software programming, connectivity, printing, and similar concerns.
• Consults with clients to determine steps and procedures taken to identify and resolve theproblem.
• Applies knowledge of software, hardware, and procedures to solve problems.
• Guides users through diagnostic and troubleshooting processes, which may include use ofdiagnostic tools and software and/or following verbal instructions.
• Collaborates with other staff to research and resolve problems.
• Arranges service by RMA to repair or replace defective products.
• Performs other related duties as assigned.

Job requirements:

• Degree in Network, communications, computers and other related fields
• At least 2 years of experience in customer technical support highly preferred.
• Technical knowledge in the CCTV and Network field

Key Skills:

• Excellent verbal and written communication skills
• Excellent interpersonal and customer service skills.
• Professional and pleasant telephone manner.
• Ability to explain technical issues to technical and nontechnical employees and customers.
• Strong analytical and problem-solving skills.
• Proficient with Microsoft Office Suite or related software
• Proficient with or the ability to quickly learn an array of hardware and software