Technical Support Engineer

Sentinel Staffing Services; Johannesburg; On-site; ZAR 200,000 - 300,000; Full time

Job summary

A staffing service provider in Johannesburg is looking for a candidate to provide technical support both over the phone and on-site. Responsibilities include first-level fault finding, assisting the sales team with system design, delivering training, and evaluating product performance. The ideal candidate will maintain technical documentation and follow company policies, ensuring compliance with internal processes.

Responsibilities

• Provide telephonic and on-site technical support.
• Perform first-level fault finding and testing.
• Assist with system design and application for the sales team.
• Deliver technical training and product demonstrations.
• Evaluate new product performance.
• Maintain the product demonstration room.
• Capture support cases and generate weekly reports on the ERP system.
• Assist R&D with product testing and development.
• Support the Marketing team with technical documentation.
• Follow company policies and health & safety procedures.
• Support broader operational tasks when needed.

Job description

Key Responsibilities :

Primary Duties :

• Provide telephonic and on-site technical support
• Perform first-level fault finding and testing
• Assist with system design and application for the sales team
• Deliver technical training and product demonstrations
• Evaluate new product performance
• Maintain the product demonstration room
• Capture support cases and generate weekly reports on the ERP system

Secondary Duties :

• Assist R&D with product testing and development
• Support the Marketing team with technical documentation

General :

• Follow company policies and health & safety procedures
• Support broader operational tasks when needed

Key Performance Indicators (KPIs) :

• Accuracy of support, designs, testing, and reporting
• Quality of ERP case entries and weekly reports
• Professional execution and task completion
• Compliance with internal processes and procedures