Technical Support Consultant (Renewable Energy)

Prosperitas Personnel; Johannesburg; On-site; ZAR 300 000 - 400 000; Full time

Job summary

An established industry player in the renewable energy sector is seeking a Customer Support Manager. This role is perfect for an analytical and innovative individual who can balance strategic thinking with hands-on operational oversight. You'll be responsible for managing customer interactions with empathy and assertiveness, ensuring that every inquiry is addressed promptly. Join a dynamic team where your leadership will foster a positive culture and drive success in customer satisfaction. If you're ready to make a meaningful impact in a forward-thinking company, this opportunity is for you.

Qualifications

• 3-5+ years of experience in customer support or a similar role.
• Strong analytical and problem-solving abilities.

Responsibilities

• Set clear daily objectives and tasks for the team.
• Monitor and follow up on customer support tickets.

Skills

Analytical Skills

Problem-Solving

Communication Skills

Interpersonal Skills

Customer Support

Education

Bachelor's Degree or Equivalent

Tools

Excel

Quality Management Systems (QMS)

Job description

Introduction

Our client is a leader within the renewable energy sector.

They are looking for an experienced and technically skilled Customer Support Manager to join theirteam. The ideal candidate will be analytical, innovative, and capable of seeing the bigger picture, while managing customer interactions with both empathy and assertiveness. This role requires a balance of strategic thinking and hands-on operational oversight, ensuring that the team stays aligned with objectives and that every customer inquiry is addressed promptly.

Duties & Responsibilities

• Set clear daily objectives and tasks for the team

• Analyze systems daily, incorporating customer feedback and operational data

• Adapt to changing priorities and communicate updates to the team

• Prioritize and communicate daily tasks based on urgency

• Monitor and follow up on customer support tickets

• Offer support and guidance to team members

• Engage with customers professionally, addressing concerns with empathy and firmness

• Identify and resolve underlying customer issues

• Foster a positive team culture through open communication

Desired Experience & Qualification

• 3-5+ years of experience in customer support or a similar role

• Strong analytical and problem-solving abilities

• Experience with Quality Management Systems (QMS) is a plus

• Proficient in Excel and reporting

• Familiarity with internal auditing and KPI tracking

• Excellent communication and interpersonal skills

• People-focused management approach

Package & Remuneration

R 25000 - R 30000 ctc per month (depending on experience and qualifications)