Technical Support Consultant Market Related

Duties & Responsibilities

About our client: Our client, established in the 90's and headquartered in Cape Town, has a global presence with + employees. They are a diverse team of engineers, developers and specialists in finance, HR, digital infrastructure and marketing who love utilising cutting-edge tech and digitised processes. They prioritise integrity and have a commitment to unity.

What you will be doing:

1. Deliver technical support with efficiency, reliability, professionalism, and a friendly approach to delight clients.
2. Continuously evaluate incident priorities to ensure consistent adherence to service level agreements (SLAs).
3. Provide support for hosted services, solutions, and associated ICT infrastructure, ensuring their seamless operation.
4. Handle deployment, monitoring, optimisation, and management of hosted services and solutions with care and attention.
5. Skillfully troubleshoot and resolve a variety of incidents to maintain smooth operations.
6. Prioritise open and effective communication throughout the support process to keep stakeholders informed.
7. Embrace challenges as opportunities to own problems, foster constructive problem-solving, and ensure the successful execution of solutions when issues arise.

What you need:

1. Ideally 3 years plus of relevant work experience.
2. Proficient in SQL, both Microsoft and PostgreSQL would be advantageous.
3. Strong problem-solving abilities with a knack for troubleshooting IT issues.
4. Familiarity with Web Server and adept at optimising server performance.
5. Proficient in cloud computing and managing cloud-based infrastructure.
6. Excellent communication skills, comfortable in client-centric environments.
7. Self-motivated and adaptable, with experience in hybrid home-office setups.
8. Demonstrates humility, a thirst for knowledge, and intelligence in problem-solving.

Job ID: J

Desired Experience & Qualification: Technical Support, SQL, PostgreSQL, Web Servers, Cloud Environments