Technical Support Consultant - iStore Somerset Cape Town

Job Description

iStore is the home of everything Apple and Africa’s largest Apple Premium Reseller. With a retail footprint of more than 30 physical and online stores across Africa, we provide expert advice, Apple Authorised Repairs, Business, Education, training, and technical support for anything and everything Apple.

The iStore Technical Support Technicians are individuals who possess strong technical skills combined with excellent people skills.

Your role will involve providing technical support to iStore customers through troubleshooting, resolving technical issues, and offering software support. You will also provide training and assistance to customers as needed, ensuring an exceptional and professional support experience.

You Need To Have

• Completed Matric and an IT qualification (minimum A+/N+)
• Experience in Helpdesk/1st Line Support

The right person for this role is someone who

• Demonstrates tenacity, enthusiasm, and urgency; strives for excellence in achieving results and overcoming challenges
• Is skilled in conflict management, handling disagreements and conflicts effectively and smoothly
• Has situational awareness, understands the situation, demonstrates the right attitude, and takes timely action
• Is committed to learning and development, is open-minded, motivated, and proactively seeks growth opportunities

Apply today!