Technical Support Consultant - iStore Midlands, KZN

iStore South Africa; Pietermaritzburg; On-site; ZAR 300,000 - 400,000; Full time

Job summary

iStore, Africa's largest Apple Premium Reseller, is looking for a Technical Support Technician. The role involves providing expert technical support and assistance to customers, requiring strong people skills and IT qualifications. Ideal candidates are proactive, enthusiastic, and adept at conflict management while delivering high-quality service.

Qualifications

• Completed Matric and A+/N+ qualifications are necessary.
• Experience in Helpdesk/1st Line Support is essential.

Responsibilities

• Provide technical support through troubleshooting and technical issue resolution.
• Train and assist iStore customers to ensure exceptional service.

Skills

Conflict Management

Situational Awareness

Learning and Development

Customer Support

Education

Matric

IT qualification (A+/N+)

Job description

Job Description

iStore is the home of everything Apple, and Africa’s largest Apple Premium Reseller. With a retail footprint of more than 30 physical and online stores across Africa, we provide expert advice, Apple Authorized Repairs, Business, Education, training, and technical support for anything and everything Apple.

The iStore Technical Support Technicians are a combination of technically strong individuals with great people skills.

Your role would be to provide technical support to iStore customers through troubleshooting, resolving technical issues, and software support. You will also provide training and assistance to iStore customers when required, ensuring exceptional and professional quality support service.

You Need To Have

• Completed Matric and IT qualification (minimum A+/N+)
• Experience in Helpdesk/1st Line Support

The right person for this role is someone with

• Tenacity, demonstrating enthusiasm and urgency, as well as striving for excellence when it comes to achieving results and dealing with challenges
• Conflict Management, managing complexity, disagreement, and conflict effectively and smoothly
• Situational Awareness, understanding the situation, demonstrating the right attitude, and taking timely action
• Learning and Development, being open, motivated, and proactively seeking learning and development opportunities

Apply today!