Technical Support Consultant - iStore Kolonnade Pretoria

Core Group; Gauteng; On-site; ZAR 300,000 - 400,000; Full time

Job summary

A leading technology retailer in South Africa is seeking a Technical Support Technician to provide exceptional support to customers. Responsibilities include troubleshooting technical issues, resolving problems, and offering training to customers. The ideal candidate has an IT qualification and experience in helpdesk support. Apply today!

Qualifications

• Experience in Helpdesk/1st Line Support.

Responsibilities

• Provide technical support to customers through troubleshooting and resolving issues.
• Offer training and assistance to iStore customers as needed.

Skills

Technical troubleshooting

Customer service

Conflict management

Situational awareness

Learning and development

Education

Completed Matric and IT qualification (minimum A+/N+)

Job description

iStore is the home of everything Apple, and Africa’s largest Apple Premium Reseller. With a retail footprint of more than 30 physical and online stores across Africa that provide expert advice, Apple Authorised Repairs, Business, Education, training and technical support for anything and everything Apple.

The iStore Technical Support Technicians are a combination of technically strong individuals with great people skills.

Your role would be to provide technical support to the iStore customers, through trouble shooting, resolving technical issues and software support. You will also provide training and assistance to iStore customers when required as well as exceptional and professional quality support service.

You need to have:

• Completed Matric and IT qualification (minimum A+/N+)
• Experience in Helpdesk/1st Line Support

The right person for this role is someone with

• Tenacity, that demonstrating enthusiasm and urgency, as well as striving for excellence, when it comes to achieving results and dealing with challenges
• Conflict Management, Managing complexity, disagreement, and conflict effectively and smoothly
• Situational Awareness, Understanding the situation, demonstrating the right attitude, and taking timely action
• Learning and Development, Open, motivated, and proactively seek learning and development opportunities

Apply today!