Technical Support Analyst

ATS Client; Cape Town; On-site; ZAR 600,000 - 900,000; Full time

Job summary

ATS Client is seeking a Technical Support Specialist with deep knowledge of SAP S/4HANA to help unravel complex technical challenges in a Cape Town environment.

The role requires proven experience with SAP S/4HANA support and certifications, strong incident management, and the ability to translate technical details for stakeholders. Optional experience with cloud SAP solutions, ITIL, or enterprise-scale deployments will strengthen candidacy.

Qualifications

• Proven experience supporting and troubleshooting SAP S/4HANA environments.
• Relevant SAP certifications.
• Ability to investigate incidents, identify root causes, and deduce solutions quickly.
• Thorough understanding of SAP modules, integrations, and enterprise business processes.
• Exceptional communication skills, capable of translating technical concepts into plain English for stakeholders and users.
• Experience managing support requests, system monitoring, testing, documentation, and continuous improvement initiatives.

Skills

SAP S/4HANA

SAP Certifications

Incident & Problem Management

Root Cause Analysis

System Troubleshooting

User Support

Change Management

Job description

Technical Support Specialist – SAP S/4HANA

We are seeking a Technical Support Specialist with deep knowledge of SAP S/4HANA to help unravel complex technical challenges.

• Proven experience supporting and troubleshooting SAP S/4HANA environments
• Relevant SAP Certifications
• Ability to investigate incidents, identify root causes, and deduce solutions quickly
• Thorough understanding of SAP modules, integrations, and enterprise business processes
• Exceptional communication skills, capable of translating technical concepts into plain English for stakeholders and users
• Experience managing support requests, system monitoring, testing, documentation, and continuous improvement initiatives

Essential Instruments of Deduction

• SAP S/4HANA
• SAP Certifications
• Incident & Problem Management
• Root Cause Analysis
• System Troubleshooting
• User Support
• Change Management

Optional: experience with cloud-based SAP solutions, enterprise‑scale environments, or ITIL methodologies will strengthen your candidacy.

For more information please contact: Chelsea Fisher.