Technical Support Agent

DASH BPO; Randburg; On-site; ZAR 50,000 - 200,000; Full time

Job summary

A leading BPO service provider is seeking a Customer Service Representative for technical support in Randburg, Gauteng. The role involves assisting customers with technical and billing inquiries, ensuring a seamless experience. Applicants should have customer support experience, excellent communication skills, and must be able to work varying hours. This is a full-time position in an engaging environment.

Qualifications

• Previous customer support or help desk experience in the mobile services industry.
• Must be willing to work with Back Office and Chat Channels.
• Understanding of PCI Compliance is essential.

Responsibilities

• Handle incoming calls and assist customers with Technical and Billing Enquiries.
• Provide accurate information and resolve inquiries efficiently.
• Build relationships and liaise with all support departments.

Skills

Customer support experience

Attention to detail

Excellent communication skills

High energy and engaging personality

Sense of urgency

Job description

Customer Service Representative - TECHNICAL SUPPORT

Join to apply for the Customer Service Representative - TECHNICAL SUPPORT role at DASH BPO

Customer Service Representative - TECHNICAL SUPPORT

Join to apply for the Customer Service Representative - TECHNICAL SUPPORT role at DASH BPO

We are seeking a dedicated and customer-focused individual to join our team as a Customer Care Agent. In this role, you will be responsible for handling incoming calls and assisting customers with Technical and Billing Enquiries. You will ensure a seamless customer experience by providing accurate information, resolving inquiries efficiently, and adhering to company policies and procedures.

Requirements

We are seeking a dedicated and customer-focused individual to join our team as a Customer Care Agent. In this role, you will be responsible for handling incoming calls and assisting customers with Technical and Billing Enquiries. You will ensure a seamless customer experience by providing accurate information, resolving inquiries efficiently, and adhering to company policies and procedures.

Requirements

• Previous customer support or help desk experience in the mobile services industry
  
• Attention to detail so you know when to escalate anomalies.
  
• High Energy and Engaging Personality
  
• Identify customers’ needs, clarify information, research every issue and provide accurate, valid and complete information by using the right tools
  
• Outgoing and humorous outlook
  
• Excellent communication skills are a MUST.
  
• Be humble as we sometimes get escalated for incidents that are outside of our control.
  
• Must be willing to work with Back Office and Chat Channels over and above the voice channel.
  
• Understanding of PCI Compliance
  
• Willing to work international hours with reliable transport as attendance is a major KPI.
  
• Sense of Urgency when there’s a crisis
  
• Build relationships and liaise with all support departments respectively.
  
  
  
  

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Customer Service

• Industries

  Consumer Services

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