Technical / Specialist Maintenance Manager Wc (Western Cape)

JOB TITLE : TECHNICAL / SPECIALIST MAINTENANCE MANAGER WC (Western Cape)

REPORTING LINE : OPERATIONS MANAGER

ROLE PURPOSE

To manage and coordinate the technical / specialist maintenance related functions to ensure that our clients' buildings and projects in the Western Cape are effectively and efficiently maintained.

ROLE DELIVERABLES

Technical Maintenance

Plan, coordinate, and assign activities to the maintenance team (prioritize critical items).

Provide input into the development of the reactive and planned maintenance budget.

Co-ordinate department activities with other department activities and / or programs, including the scheduling of meetings and the resolving of problems.

Respond to emergencies timeously as needed.

Ensure that health and safety protocols are adhered to.

Train staff on safety at workplace skills (monthly and record).

Perform some technical maintenance tasks where needed.

Monitor and manage the quality of work performed by the maintenance team.

Key Performance Indicators

Maintenance procedures effectively implemented.

Work order roll-over from one year to the next is not more than 10% of total work orders received.

Ensure maintenance staff completes a minimum of 4 reactive work orders per day.

A safe workplace is created with few or no incidents.

Maintenance work is planned and scheduled to ensure quick response times.

Maintenance completed meets quality requirements.

Administration

Manage and report on actual expenses vs approved budget.

Prepare reports related to materials and supplies used to complete work.

Ensure an adequate supply of repair and replacement materials.

Report weekly on all critical issues on site.

Complete tasks in action item list timeously and report on this weekly.

Maintain good records related to all aspects of assets in the WC.

Attend to special assignments given by the Operations Manager as a matter of priority.

Inspect and evaluate reporting from supervisor and staff (i.e.

timesheets, work orders, etc.).

Key Performance Indicators

Maintenance expenses are within the approved budget.

Stocktaking matches material requested, bought, and used.

Accurate reporting and records are maintained.

Reports are submitted accurately and in time.

Staff Management

Build an effective and successful team.

Manage staff disciplinary processes as per labour law requirements.

Address staff issues and concerns.

Performance management of staff including conducting monthly one-on-ones, conducting annual performance reviews, and defining performance objectives and outcomes.

Focus on skills development.

Key Performance Indicators

Staff performance outcomes achieved.

Staff are content, positive, and performance-driven.

Staff who do not score satisfactory during the performance appraisal are given special attention until they perform to the level as expected.

ROLE REQUIREMENTS

Qualifications and Experience

A minimum of a Grade 12 or NQF 4 is required.

At least 5 years supervisory experience, preferably in a technical maintenance environment.

Basic MS skills are required (Word, Excel, and Outlook).

ABET 4 literacy and numeracy.

Skills

Communication

Customer service

Relationship management

Financial accounting and budgeting

Planning and organizing

Problem-solving

Performance management

Gathering and analyzing information

Maintenance planning

Safety and security standards

Computer (MS Word, Excel, and Outlook)

Attributes

Emotional control

Assertiveness

Persuasion

Interpersonal skills

Attention to detail

Situational sensitivity

KEY INFLUENCES

Internal

Operations Manager

Regional Manager

Client Services Manager

Housing Manager and Supervisor

External

Tenants

Service providers

Stakeholders

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