Technical Solutions Designer

This role will own Customer solutions for standard and non-standard requirements. Internal Technical focus 60%, external Customer focus 40%. Engineering background with growth into the architecture function would be key. This is a full-time role based in Umhlanga, Durban and form part of the core Architecture function within the Borwood business.

1. Key Responsibilities:

• Pre-Sales, Sales and Customer interface
• Responsible for solution feasibility, qualification and articulation
• Determination of internal and external technology/technical, pricing and vendor requirements for solutions
• Production and provision of customer design requirements
• Ensure proposals and solution amendments are responded to with adequate quality, within prescribed timescales, with input from engineering, procurement and project delivery
• Provide technical and solutions support or sales team and assist in evaluating opportunities based on technical requirements and alignment with business capabilities
• Internal engagements with sales and project teams
• External engagements with customers and suppliers

Technical interface

• Consult with the technical teams to assist in the development of solutions (designs equipment/hardware, configurations, etc.) to meet customer requirements
• Ensuring compliance with Borwood architecture and engineering standards, specifications, policies and protocols in the formulation of the Design Diagrams and Technical Solution Document (TSD)
• Technical oversight of the development and delivery of the Solution over the project lifecycle
• Analysis of infrastructure resource utilisation, trending, and capacity planning
• Internal engagements with engineering teams

Operations interface

• Production and provision of complete solutions delivery and support packs in line with operations (Delivery and Support) requirements
• Internal engagements with support teams

General

• Work both individually and as part of a team where appropriate
• Fulfil any training and/or examination requirements as per Borwood’s skills and certification matrix
• Participate and contribute to internal and external meetings as required
• Be willing to carry out or assist with such tasks as may be required to achieve deliverables
• Be willing and able to work in such locations as relevant to the successful delivery of the assigned projects
• Be a professional and courteous representative for Borwood at all times

2. Key Relationships

• Internal sales, operations and engineering teams
• Suppliers and third-party vendors
• Customers engineering teams

3. Role Potential

• Increase in the scope of customers and/or solution complexities with additional experience, and improved knowledge of the Borwood portfolio of services and customers.
• More in depth involvement in the product development area of the business with increased responsibilities.

4. Necessary Experience and/or Qualification

• 5+ years of Pre-Sales and/or Solution Architecture experience in a Service Provider environment or ICT / Telecommunications Industry
• 5+ years of Technical Engineering experience
• Relevant network certifications an advantage i.e. Cisco, Fortinet, AWS and/or Azure
• Deep technical understanding of networking, voice and secure cloud products and services
• Knowledge and experience of physical network infrastructure
• Experience in communicating complex technical solutions directly with customers
• Experience in articulating technical designs and requirements in a structured format

5. Personal Skills/Competencies Required

• Excellent written and verbal communication skills
• Excellent Visio skill in creating diagrams both internal and external facing
• Excellent documentation and technical design documentation skills
• Technical and strong analytical skills required
• Creative approach to problem solving
• Interpersonal communication and customer service skills
• Self-motivated, project and account management experience
• Travel to prospective customer’s sites as necessary
• Ability to follow standard engineering principles and practices
• Able to create strong relationships with customers