Technical Services Specialist - South Africa

Gaming Laboratories International, LLC; Midrand; On-site; ZAR 360,000 - 560,000; Full time

Benefits offered by this job

Medical Aid contribution

Provident Fund contribution

20 Days Paid Time Off (per year)

Annual Discretionary Bonus

Anniversary Reward Bonus

Educational Assistance Program

Mental Health Benefits

Job summary

Gaming Laboratories International, LLC is seeking a Technical Services Specialist for our Midrand office. You will review engineering/mathematics work, proofread and research to ensure accurate certifications and quality. You’ll provide administrative support to Math team managers and leaders.

You will perform quality reviews, create project templates, and generate draft reports while coordinating with internal and external stakeholders to ensure on-time deliverables across jurisdictions.

Qualifications

• Bachelor’s/Associate degree in a related discipline or equivalency.
• Proven ability to read, write and communicate in English.
• Experience or training may substitute for formal education.

Responsibilities

• Review project/requests with minimal support.
• Notify owners of projects and participate in workflows.
• Create/modify projects and tasks in systems.
• Prepare documentation, results, and deliverables.
• Perform quality reviews on testing evidence and audit materials.
• Draft reports, and review for errors or omissions.
• Verify components used in testing are approved for jurisdictions.
• Assist with process training and knowledge sharing.
• Support regulators and clients with reports and dashboards.
• Learn internal tools for tracking and management.

Skills

English proficiency

Attention to detail

Independent work

Project coordination

Communication (written/oral)

Education

Bachelor's/Associate in Programming/Electronics/Maths

Tools

Evolution

eResults

GPS

Verify+

Kobetron device

Submissions Database

ProTrack Databases

Job description

Technical Services Specialist

Location – Office based in Midrand, Johannesburg.

The Technical Services Specialist (TSS) is part of the global Engineering/Math teams. The TSS will review specific areas of work performed by engineers and/or mathematicians, proofreading and conducting related research to ensure our clients receive accurate and quality certifications. They provide administrative support to the Math team managers and team leaders.

Essential Functions And Duties

• Performs incoming reviews on projects/requests with minimal interaction or support.
• Notifies project owners/Leads of projects/requests and other execution workflow involvement as needed.
• Creates and/or modifies projects/tasks in our internal and third-party systems.
• Creates, modifies, and confirms needed documentation, results, and jurisdictional deliverables
• Performs quality reviews on testing evidence, documentation, and audit materials.
• Creates organized Statement of Work templates and delivers professional email estimates to fixed price clients.
• Provides organized templates for standard complexity timeline estimates and project costs.
• Uploads and interfaces with any jurisdictional specific process/system.
• Learns and properly utilizes various internal tools used for project tracking and management.
• Drafts or verifies the game descriptions against the pay class.
• Generates draft reports and reviews for errors or omissions.
• Verifies software and hardware components used in testing to ensure they are approved for the appropriate jurisdiction(s).
• Provides feedback regarding quality issues.
• Works closely with teams to identify common mistakes, areas for improvement, and efficiencies in process.
• Documents review results and issues to internal groups in a clear and professional manner.
• Executes reporting and dashboard queries.
• Monitors key performance indicators and real-time project metrics.
• Supports regulators with reports and deliverable specifics.
• Supports clients with specific process training and other similar requests.
• Learns the proper operation and function of various electronic gaming devices.
• Learns and properly executes the test methods to test various electronic gaming devices.
• Tests specific tasks on electronic gaming machines, as needed.
• Performs other duties as assigned.

Required Education And Experience

• Degree level education.
• Associate’s or Bachelor’s degree in Programming, Electronics, Maths or a related discipline is preferred, but not required.
• Certification, formal training, education, experience or demonstrated competency may be evaluated and considered in lieu of these requirements.

Required Skills And Abilities

• Knowledge of the Company’s systems and tools, including Evolution, eResults, GPS, Verify+, Kobetron device, Submissions Database and ProTrack Databases is preferred but can be trained.
• Knowledge of the Company’s submission, test and approval process is preferred.
• Must have basic computer skills including proficiency in Microsoft Office, including Word, Excel and Outlook.
• Must have the ability to read, write, speak, understand, and communicate in English sufficiently to perform the duties of this position.
• Must have the ability to effectively communicate, both orally and in writing, with internal and external parties.
• Must have ability to articulate and communicate deficiencies found in review to engineers, in both written and verbal form.
• Must demonstrate a high degree of attention to quality, details, and correctness, including the ability to proofread and identify improper grammar and spelling errors.
• Must have the ability to read and comprehend game descriptions, help screens and payglass.
• Must have the ability to handle and organize multiple projects and deadlines, as well as organize data and thoughts succinctly to technical teams.
• Must have the ability to be forward-thinking to automate process and procedures.
• Must have the ability to manage work independently and in a team environment.

Benefits

• Medical Aid contribution
• Provident Fund contribution
• 20 Days Paid Time Off (per year)
• Annual Discretionary Bonus
• Anniversary Reward Bonus
• Educational Assistance Program
• Additional Mental Health Benefits through our Employee Assistance Program

Gaming Laboratories International (GLI) is a gaming services company. Any of our employees may be required to obtain a gaming license within one or all of the gaming jurisdictions. If you are requested by GLI to obtain a gaming license, your continued employment may be contingent on your ability to obtain that gaming license.

For positions based in South Africa, preference will be given to suitably qualified candidates from designated groups in line with the company’s Employment Equity plan and EAP targets.