Technical Services Specialist Math - South Africa

Gaming Labs International; Johannesburg; On-site; ZAR 250,000 - 400,000; Full time

Job summary

A leading company in the gaming sector is seeking a Technical Services Specialist - Math to join their team in Johannesburg. This role involves quality assurance of projects, managing documentation, and providing support to engineering teams. The candidate should have a degree in a relevant field and be capable of operating various internal systems, ensuring high accuracy in testing and certification processes.

Benefits

Medical Aid

Provident Fund

20 days paid time off

Bonuses

Educational assistance

Mental health benefits

Qualifications

• Associate's or Bachelor's degree preferred.
• Knowledge of gaming systems and tools is a plus.
• Effective oral and written communication skills required.

Responsibilities

• Conduct quality reviews on testing evidence and documentation.
• Create and manage project documentation and templates.
• Perform testing on electronic gaming devices as needed.

Skills

Attention to detail

Effective communication

Basic computer skills

Education

Associate's or Bachelor's degree in Programming, Electronics, Maths

Tools

Microsoft Office

Evolution, eResults, GPS, Verify+, Kobetron, ProTrack Databases

Job description

Technical Services Specialist Math - South Africa Job Description Posted Wednesday, June 18, at 10 : 00 PM Technical Services Specialist - Math Location – Office based in Midrand, Johannesburg.

The Technical Services Specialist (TSS) is part of the global Engineering / Math teams.

The TSS reviews specific areas of work performed by engineers and / or mathematicians, proofreading and conducting related research to ensure our clients receive accurate and quality certifications.

They provide administrative support to the Math team managers and team leaders.

Essential Functions and Duties Performs incoming reviews on projects / requests with minimal interaction or support.

Notifies project owners / Leads of projects / requests and other execution workflow involvement as needed.

Creates and / or modifies projects / tasks in our internal and third-party systems.

Creates, modifies, and confirms needed documentation, results, and jurisdictional deliverables.

Performs quality reviews on testing evidence, documentation, and audit materials.

Creates organized Statement of Work templates and delivers professional email estimates to fixed price clients.

Provides organized templates for standard complexity timeline estimates and project costs.

Uploads and interfaces with jurisdictional specific processes / systems.

Learns and properly utilizes various internal tools used for project tracking and management.

Drafts or verifies game descriptions against the pay class.

Generates draft reports and reviews for errors or omissions.

Verifies software and hardware components used in testing to ensure they are approved for the appropriate jurisdiction(s).

Provides feedback regarding quality issues.

Works closely with teams to identify common mistakes, areas for improvement, and efficiencies in process.

Documents review results and issues to internal groups clearly and professionally.

Executes reporting and dashboard queries.

Monitors key performance indicators and real-time project metrics.

Supports regulators with reports and deliverable specifics.

Supports clients with specific process training and other similar requests.

Learns the operation and function of various electronic gaming devices.

Properly executes test methods on electronic gaming devices.

Performs testing on electronic gaming machines as needed.

Performs other duties as assigned.

Required education and experience

• Associate's or Bachelor's degree in Programming, Electronics, Maths, or a related discipline is preferred but not required.
• Certification, formal training, education, experience, or demonstrated competency may be evaluated and considered in lieu of these requirements.

Required skills and abilities

• Knowledge of the Company's systems and tools, including Evolution, eResults, GPS, Verify+, Kobetron device, Submissions Database, and ProTrack Databases is preferred but can be trained.
• Knowledge of the submission, test, and approval process is preferred.
• Basic computer skills including proficiency in Microsoft Office (Word, Excel, Outlook).
• Ability to read, write, speak, understand, and communicate in English sufficiently to perform the duties of this position.
• Effective communication skills, both oral and written, with internal and external parties.
• Ability to articulate and communicate deficiencies found in reviews to engineers, both written and verbal.
• High attention to quality, details, and correctness, including proofreading skills.
• Ability to read and comprehend game descriptions, help screens, and payglass.
• Ability to handle and organize multiple projects and deadlines, and organize data and thoughts succinctly for technical teams.
• Forward-thinking to automate processes and procedures.
• Ability to work independently and in a team environment.
• Employee benefits include Medical Aid, Provident Fund, 20 days paid time off, bonuses, educational assistance, and mental health benefits.

Gaming Laboratories International (GLI) may require employees to obtain gaming licenses within relevant jurisdictions, contingent on continued employment.

This job description is not exhaustive; other related tasks and responsibilities may be assigned.

In South Africa, preference will be given to qualified candidates from designated groups in line with the company's Employment Equity plan and EAP targets.

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