Technical Services Specialist

MCC Label; Paarl; On-site; ZAR 300 000 - 600 000; Full time

Job summary

An established industry player is looking for a Technical Services Specialist to lead innovative projects in label packaging. This dynamic role involves coordinating technical efforts between sales and customers, ensuring the implementation of sustainable solutions across various market segments. You'll work in a fast-paced environment where creativity and collaboration are key, and your contributions will directly impact the quality and effectiveness of packaging solutions. If you are passionate about technology and sustainability, this is an exciting opportunity to make a difference in a global organization committed to excellence.

Benefits

Modern manufacturing facilities

Fast-paced work environment

Diversity and inclusion initiatives

Commitment to sustainability

Qualifications

• 5-8 years in Technical Support within Labels/Flexible Printing.
• Strong proficiency in MS Office, especially Excel and PowerPoint.

Responsibilities

• Lead technical projects for innovative label packaging solutions.
• Establish trial protocols and troubleshoot manufacturing issues.

Skills

Technical Support

Project Coordination

Communication Skills

Problem Solving

Technical Knowledge of Printing

Analytical Skills

Education

Qualification in Packaging / Printing or Engineering

Tools

MS Office Suite

Job description

Build your Career with an Industry Leader. Multi-Color Corporation manufactures labels for some of the biggest FMCG brand names found on supermarket shelves, bars, restaurants and hotels globally. We also produce premium-quality labels for high-profile brands in the pharmaceutical, durables and home & personal care sectors. Given the fact our labels are applied to wine, spirits, beverage & soft drinks bottles, food packaging, bathroom products, medicine containers, white goods and automotive products, it is likely that you will put your hands on our labels on a daily basis. It is our labels that identify, promote and help sell our customer’s products! With 109 manufacturing sites, and 12,000+ employees, we are the Global #1 for prime labels.

We are seeking to appoint a Technical Services Specialist who will coordinate internal and external technical projects while serving as the critical link between MCC Sales and customers in technical / manufacturing effort.

The Role

In this exciting and varied role, you will:

• Lead and coordinate technical projects focused on the implementation of innovative and sustainable label packaging solutions across multiple market segments.
• Initiate and coordinate projects with material suppliers to achieve development of innovative and sustainable label solutions.
• Establish trial and evaluation protocols in collaboration with Quality and Operations and follow through the entire manufacturing process.
• Champion new ideas for innovative packaging solutions and qualify / implement with Customers.
• Foster relationships with key labeler OEMs to keep abreast of new technologies.
• Identify market need for specific sustainable solutions and drive qualification process.
• Troubleshoot internal and external product and process related problems to identify root cause and implement preventative measures.

The Person

To succeed in this role you must have:

• Working experience across a wide range of segments across the FMCG sector.
• Qualification in Packaging / Printing or Engineering related studies.
• 5 - 8 years’ experience in a Technical Support role within Labels / Flexible Printing industry, Technical Printing and material / substrate knowledge, and label application will be advantageous.
• Industry background and / or strong understanding of packaging substrates and printing methods.
• In-depth technical knowledge of the machinery and technology in a printing environment.
• Assertive communicator with keen sense of follow-up / follow through.
• Proven ability to lead / coordinate multiple projects across teams and manage competing priorities.
• Minimum 3 years’ experience analysing technical manufacturing issues and implementing solutions.
• Knowledge of process control analysis and reporting.
• Strong proficiency with MS Office Suite to include intermediate ability with Excel and PowerPoint.
• Strong written and verbal communication skills. Ability to relay technical information to non-technical industry colleagues both internal and external to the organization.
• Vigilant in the protection of MCC intellectual property.
• Ability to travel domestic and international when required.

Why Multi-Color?

• You will work in our modern manufacturing facilities, at the cutting-edge of production-environment innovation; we challenge the status quo and are transforming operations every day.
• You will gain experience in a fast-paced environment, with an ambitious team; we look forwards and continuously improve to be the best we can; we have a strong drive for results.
• You will be part of a team that shares our values of integrity; passion, perseverance, creativity and achievement; we value, respect and champion diversity.
• You will be joining a global and diverse organization that collaborates effectively to find optimal solutions; we focus on our customers and work with them on every step of their journey with us.
• You will be part of a team that strives for global sustainability, playing our part in making the world a better place for future generations.

Additional Information: To apply for this role, you must already have the right to live and work in South Africa and Africa. Visa sponsorship is not provided. All applications to be made using the English Language.

Diversity & Inclusion: At MCC, we believe what makes us unique, makes us better. We embrace & care deeply about creating a workplace where our people feel valued & empowered. We are committed to providing an environment in which everyone is included, treated fairly & with respect. We consider our people our best asset & understand the importance of bringing different perspectives. We are committed to providing equal opportunity regardless of gender identity / expression or ethnicity, disability, sexual orientation or life stage. We encourage & welcome all genders, people of disability, LGBTQI+ community, refugees & people from culturally & linguistic diverse backgrounds to apply.