Technical Services Manager

NovaMarine; Wes-Kaap; On-site; ZAR 600,000 - 800,000; Full time

Job summary

A leading player in the marine industry is seeking a Technical Service Manager to join their team in South Africa. The successful candidate will manage technical operations and ensure excellence in service delivery. Candidates should have an Engineering background and extensive management experience along with strong leadership and communication skills. This is an excellent opportunity for a marine engineering professional looking to make an impact in the industry.

Qualifications

• 4 to 5 years proven experience in a Senior Management Position.
• Marine Engineering service experience, mechanical and/or electrical.
• Fully computer literate.

Responsibilities

• Manage a team of technicians and oversee technical service operations.
• Liaise with clients for diagnosing issues and ensuring service excellence.
• Conduct root cause investigations into equipment failures.

Skills

Leadership

Communication

Organizational skills

Problem-solving

Technical knowledge of marine systems

Education

Engineering Degree or Diploma in Mechanical Engineering, Mechatronics or Marine Engineering

Project Management qualification (beneficial)

Job description

Novamarine is leading player in the marine industry, providing innovative and reliable solutions for commercial and industrial maritime operations. We specialize in safety equipment as well as the procurement, installation and commissioning of auxiliary marine systems for well-known Original Equipment Manufacturers (OEM’s). We are committed to delivering excellence and sustainability across all our services.

We are currently seeking a highly motivated and experienced Technical Service Manager to join our dynamic team. This is an exciting opportunity for a marine engineering professional with a passion for quality, innovation, and customer service.

Main Purpose of the Job:

The main purpose of the role is to manage a team of technicians and actively participate in the day-to-day management of the technical division while growing the service department through an improved focus on innovation and specialized client solutions.

Duties and responsibilities:

• Oversee and coordinate technical service operations across projects
• Liaise with clients to diagnose issues, recommend solutions, and ensure service excellence
• Sale and service of equipment
• Monitor compliance with industry standards, health and safety regulations, and environmental guidelines
• Collaborate with sales and project teams to support pre-and-post sales technical requirements
• Keep abreast of technical product developments & market requirements
• Maintain regular contact with key Technical personnel within our Principal’s organisations in order to stay abreast of technical developments and to build meaningful recourses & relationships
• Maintain regular contact with key technical personnel within our customers’ organisations in order to meet their immediate and future needs and to establish meaningful relationships
• Provide a professional consultancy service to customers by formulating and recommending appropriate solutions to technical problems
• Manage the work done by sub-contractors and subordinates and instigate corrective action when required
• Negotiate acceptable pricing from sub – contractors for a particular job
• Prepare quotes and invoices
• Manage spare parts ordering
• Ensure that an acceptable profit margin per job is maintained
• Ensure completion of work within agreed cost parameters
• Manage timesheets, SHEQ compliance and training of technicians.
• Conduct root cause investigation into equipment failure and make recommendations regarding suitable repair techniques
• Generate reports as required regarding assessment, findings and repairs conducted
• Identify appropriate contractors in case of specialist type of repairs that can carry out work to classification society & OEM standards and make recommendations
• Manage the repair work progress in order to ensure that standards and time frames are adhered to
• Monitor performance of workforce and take corrective action where required
• Conduct fault finding exercise to equipment as required
• Conduct re-instatement & testing of machinery & equipment in accordance with OEM instructions after completion of repairs
• Supervise and follow up on supplied items installed by 3rd parties in respect of correct installation & function
• Perform commissioning of above equipment
• Compiles offers to perform work & supply of required spare parts
• Maintain regular contact with key sales personnel within Principal & supplier organisations
• Keeping customers informed regarding progress of manufacture and delivery regarding their indents
• Allocating responsibilities and duties in relation to the strengths of individual subordinates and providing guidance regarding the execution of said duties
• Maintain good IR (industrial relations) and ensure compliance with OHSA (occupational health and safety administration) requirements at all times
• Maintain safety standards and ensure customer safety requirements are complied with
• Arrange attendance at safety induction for contractors with the customer prior to commencement of work
• Setting realistic labour charge out rates and pricing structures for the section in consultation with management

Education, experience and competencies required:

• Engineering Degree or Diploma in Mechanical Engineering, Mechatronics or Marine Engineering, including Mechanical or Electrical Red Seal
• Marine Engineering service experience, mechanical and/or electrical
• Additional qualification in Project management will be an added advantage
• 4 to 5 years proven experience in a Senior Management Position
• Strong knowledge of auxiliary marine systems including deck and engine room equipment.
• Fully computer literate
• Excellent leadership, communication, and organizational skills.
• Ability to travel locally and internationally as required, as well as attend to jobs on board vessels.

The following experience is preferable:

• Experience in tender evaluation, compilation, submission and negotiation on multi-disciplinary and re-engineering projects
• Experience in leading multidisciplinary engineering environment
• Have a working knowledge of applicable legislature including the OHS Act and related legislation

Applicants to send their CV’s to the HR Department, [e-mail]. State the name of the position as a reference on your application.

Application date closes Friday, 15 August 2025

Due consideration will be given to the company’s equity targets. Please note that the position has been opened to internal and external candidates.