Technical Services Manager

Recru-it; South Africa; On-site; ZAR 60,000 - 100,000; Full time

Job summary

A leading company in South Africa is seeking a seasoned Technical Services Manager to oversee IT infrastructure services and operations. This role involves managing teams and vendors to ensure the reliability and security of IT systems while developing key operational processes aligned with best practices. The ideal candidate will have a BSc in IT or Engineering, be ITIL certified, and possess over 8 years of leadership experience in an infrastructure setting.

Qualifications

• 8+ years in infrastructure leadership.
• Strong background in managing technical operations.
• Experience in vendor and contract management.

Responsibilities

• Manage infrastructure services, vendors, and technical operations.
• Oversee NTT/BCX and ensure SLA compliance.
• Develop DR runbooks and technical SOPs.

Skills

ITSM/ITIL

Cloud/hybrid infrastructure

Network/security/Windows Server

Vendor & contract management

Education

BSc IT or Engineering

ITIL Certified

Job description

Our client is seeking a seasoned and strategic Technical Services Manager to lead their infrastructure services and technical operations. This role is vital in ensuring the reliability, security, and performance of their IT systems, while managing vendor relationships and driving service excellence. If you have a strong background in infrastructure leadership and a passion for operational efficiency, the company invites you to apply.

Role Purpose
Manage infrastructure services, vendors, and technical operations including servers, network, backup, and end-user support.

Qualifications

• BSc IT or Engineering; ITIL Certified; 8+ years in infrastructure leadership.

Key Responsibilities

• Oversee NTT/BCX (any other service providers) and ensure SLA compliance.
• Manage network, server, backup, and disaster recovery.
• Ensure ITIL-aligned service management.
• Develop DR runbooks and technical SOPs.

Skills & Competencies

• ITSM/ITIL, cloud/hybrid infrastructure.
• Network/security/Windows Server knowledge.
• Vendor & contract management.

Our client is seeking a seasoned and strategic Technical Services Manager to lead their infrastructure services and technical operations. This role is vital in ensuring the reliability, security, and performance of their IT systems, while managing vendor relationships and driving service excellence. If you have a strong background in infrastructure leadership and a passion for operational efficiency, the company invites you to apply.

Role Purpose
Manage infrastructure services, vendors, and technical operations including servers, network, backup, and end-user support.

Qualifications

• BSc IT or Engineering; ITIL Certified; 8+ years in infrastructure leadership.

Key Responsibilities

• Oversee NTT/BCX (any other service providers) and ensure SLA compliance.
• Manage network, server, backup, and disaster recovery.
• Ensure ITIL-aligned service management.
• Develop DR runbooks and technical SOPs.

Skills & Competencies

• ITSM/ITIL, cloud/hybrid infrastructure.
• Network/security/Windows Server knowledge.
• Vendor & contract management.

Desired Skills:

• BSc IT or Engineering; ITIL Certified
• 8+ years in infrastructure leadership.
• Oversee NTT/BCX
• Manage network
• server
• backup
• and disaster recovery.
• Ensure ITIL-aligned service management.