Technical Services Manager

Lesley Snyman and associates; Kempton Park; On-site; ZAR 300 000 - 700 000; Full time

Job summary

An established industry player is seeking a dynamic individual to enhance customer satisfaction and drive aftermarket revenue. This role involves strategic account management, business development, and operational execution in the mining and heavy equipment sector. You will be responsible for building strong relationships with key customers, managing service contracts, and leading a talented customer support team. If you have a background in Mechanical Engineering and a passion for technical support, this is an exciting opportunity to make a significant impact in a growing company that values innovation and customer-centric solutions.

Qualifications

• 5-8 years' experience in technical support or aftermarket sales.
• Proven leadership in customer support teams.

Responsibilities

• Build and maintain relationships with key customers for aftermarket support.
• Drive business development through upselling and cross-selling opportunities.
• Lead and develop a high-performing customer support team.

Skills

Customer Service

Technical Support

Mechanical Engineering

Mining

Processing

Business Development

Contract Management

Key Account Management

Forecasting

Budget Management

Education

National Diploma or Degree in Mechanical Engineering

Tools

MS Office

Excel

Power BI

Access

Job description

Drive customer satisfaction, grow aftermarket revenue, and lead technical service delivery through strategic key account management, business development, and operational execution.

Qualifications and Minimum Requirements

• National Diploma or Degree in Mechanical Engineering
• 5-8 years' experience in technical support or aftermarket sales in the mining/heavy equipment industry
• Proven leadership in customer support teams
• Strong knowledge of crushing, sorting, and materials processing equipment
• Proficient in MS Office, with advanced Excel; Power BI or Access an advantage
• Valid driver's license and own transport
• Willing to travel locally and internationally

Key Performance Areas

• Build and maintain relationships with key customers, focusing on aftermarket support, spares, and service delivery
• Drive business development by identifying upselling and cross-selling opportunities
• Negotiate and manage service and spares contracts
• Handle customer complaints, resolve issues, and ensure continuous improvement in customer satisfaction
• Promote and market products and services, aligning with customer operational needs and future planning
• Monitor competitor activity and provide insights to support commercial strategy and product development
• Maintain detailed records of equipment installations at customer sites
• Manage spares sales forecasting and budgeting
• Collaborate with Sales, Engineering, and Product Support teams to deliver integrated service solutions
• Develop and implement a customer support and reporting strategy
• Lead and develop a high-performing customer support team with strong technical and service delivery capabilities

Desired Skills:

• Customer Service
• Technical Support
• Mechanical Engineering
• Mining
• Processing
• Business Development
• Contract Management
• Key Account Management
• Forecasting
• Budget Management

Desired Work Experience:

• 5 to 10 years Mechanical Engineering
• 2 to 5 years Middle / Department Management

Desired Qualification Level:

• Degree