Technical Services Manager

Sandvik Mining and Rock Solutions - Technical Services Manager

Sandvik Mining and Rock Solutions is a global leading supplier of equipment, tools, parts, services, and technical solutions for the mining and infrastructure industries.

Applications include rock drilling, rock cutting, loading and hauling, tunnelling, and quarrying.

The focus lies on delivering value to customers through high-performing products that enhance productivity and safety, along with providing services and flexible maintenance programs to extend uptime and reduce costs.

The Role

The Technical Services Manager is responsible for leading, coordinating, managing, and optimizing the performance of the technical services team. This role involves shaping technical service processes, taking full responsibility for project execution, support services during sales, deployment, and aftermarket, and ensuring client success across the assigned region. It offers an opportunity to apply technical and managerial skills in delivering transformational technology projects at mine sites.

Key Performance Areas

• Understand customer requirements and document necessary adaptations to improve operations and processes.
• Lead teams in developing, implementing, and supporting Sandvik automation and digital solutions.
• Manage projects, conduct audits, provide training, and ensure value realization with ROI compliance, securing client testimonials.
• Achieve target billable utilization and support rates while maintaining operating costs.
• Ensure high customer satisfaction through effective client and product support.
• Oversee administration, logistics, safety, and HR services related to projects and internal activities.
• Manage project schedules and budgets using project and change management principles.
• Relay market intelligence to R&D, Product Management, and Sales teams, staying updated on technological developments.
• Ensure all team members follow safety policies and maintain valid safety training certificates.
• Manage invoicing, staff time entries, and expense reports accurately and timely.
• Support sales efforts by ensuring a pipeline of service activities to facilitate growth.
• Lead, adapt plans, and coach employees to meet objectives aligned with business goals.
• Coordinate system trials, communicate results, and recommend actions to customers and business units.

Your Profile

• Bachelor's degree in Electrical, Computer, Automation, Mechanical, Systems, or Mining Engineering, or substantial relevant experience with a diploma.
• Minimum of 7 years' experience in automation, proximity detection technologies, and sales environment.
• Experience in implementing automation, telemetry, production, or maintenance control systems in mining.
• Knowledge of heavy vehicle mechanics, electronics, telemetry, industrial automation, or telecommunications.
• Proven ability to manage multiple complex technical projects and lead high-performance teams.

Technical Skills / Knowledge

• Management control systems, project management, scheduling, resource planning, reporting, change management, invoicing, delegation.

Soft Skills

• Excellent presentation and communication skills, proactive, rigorous, team-oriented, customer-focused, versatile, entrepreneurial, and with strong leadership abilities.
• Problem-solving skills, understanding others' perceptions, delegation skills.

Note: If you do not hear from us within 14 days, consider your application unsuccessful.

We thank you for your interest. In line with our EE plan, HDSA candidates will be given first preference. We offer a dynamic role in an international environment with professional development opportunities. We value diversity of experience, perspective, and background to foster a better workplace.