Technical Services Manager

Hire Resolve; Cape Town; On-site; ZAR 600,000 - 900,000; Full time

Job summary

A leading company in the solar industry is looking for an experienced Technical Services Manager to provide technical and application support to sales staff and customers. Ideal candidates will have a Bachelor’s Degree in Electrical or Mechanical Engineering and at least 3 years of technical experience in the solar field. This role requires excellent communication skills and the ability to work in a fast-paced environment. Responsibilities include preparing quotations, providing customer support, and conducting training on new products.

Qualifications

• Knowledge and experience in the solar field is an asset.
• Minimum 3 years of technical experience in the solar industry.
• Willingness to work in a fast-paced, customer-facing environment.
• Experience with Victron, SMA, Fronius, GoodWe, SolarMD and BYD is preferred.
• Minimum 3 years of technical experience in the solar industry.
• Excellent written and verbal communication skills; English essential; Afrikaans is an asset.
• Must have a valid state driver’s license.
• Willingness to work in a fast-paced, customer-facing environment.
• Proficiency with Windows & Office; ERP knowledge is a plus.

Responsibilities

• Active technical support of sales staff in preparation of sales offers.
• Technical consultation and support of customers.
• Preparation of quotations and product consulting.
• Initiate on-site and telephonic technical support and site visits for PV design assessments.
• Learn and disseminate knowledge about new products and updates; maintain internal knowledgebase and train colleagues.
• Analyse market and customer requirements for new PV products and solutions.
• Assist the Department Manager with implementing new products and services.
• Collaborate with the Department Manager on technical presentations, product battle cards and warranty guidelines.
• Conduct regular technical product and system training with clients when new products are introduced.
• Prepare PV designs in PV Manager; support internal and external trainings.

Skills

Technical and application support

Customer consultation

Excellent communication skills

Multi-tasking

Proficient with desktop applications

Communication

English proficiency

Afrikaans a plus

Multi-tasking

Project coordination

Windows & Office

Education

Bachelor’s Degree in Electrical or Mechanical Engineering

Tools

PV Syst

PV Sol

ERP Systems

ERP system

Windows & Office

Driver's license

Job description

An industry-leading company is currently looking for an experienced and talented technical services manager to join its team of professionals.

Key Responsibilities:

• Active technical and application support of sales staff in the preparation of sales offers in respect of technical and other aspects.
• Technical consultation and support of customers in respect of the company’s PV products and systems in both – commercial and residential markets.
• Preparation of quotations, follow-up, product consulting and order confirmation to clients, mainly for technical services.
• Commencement of technical on-site and telephonic support as well as site visits for assessments or energy audits to prepare a PV design.
• Gaining internal knowledge about new products or updates and changes. Internal processing and presentation of the company’s knowledgebase and training of colleagues.
• Analyses and assessments of market and customer requirements for new products and solutions.
• Support the Department Manager when implementing new products and services.
• Working close with the Department Manager for setting up and maintaining technical presentations, product battle cards, warranty guidelines, etc.
• Commencement of regular technical product and system training with clients where new products are introduced or system configurations are shown.
• Preparing PV designs in the company’s design software PV Manager. Commencement of internal and external trainings herein.

Key Requirements:

• Bachelor’s Degree in Electrical or Mechanical Engineering.
• Knowledge and experience in the solar field is an asset.
• Product experience with Victron, SMA, Fronius, GoodWe, SolarMD and BYD is preferred.
• Minimum 3 years of technical experience in the solar industry.
• Excellent written and verbal communication skills required.
• Excellent English skills, Afrikaans is an asset.
• Willingness to work in a fast‑paced, customer‑facing environment.
• Ability to organize, prioritize and effectively multi‑task daily and meet deadlines.
• Assertive, confident and clear communicator – via e‑mail, phone and face‑to‑face.
• Proficient with desktop applications such as Windows & Office. ERP System Knowledge is an asset.
• Experience with PV Design Software such as PV Syst, PV Sol, etc. is an asset.
• Must have a valid state driver’s license.