Technical Service Representative (Roofing Exp)

Top Vitae Recruitment; Midrand; On-site; ZAR 200,000 - 300,000; Full time

Job summary

A recruitment agency is seeking a Technical Service Representative to provide technical support for roofing products to the sales team. The ideal candidate will have a solid understanding of the roofing and construction industry, alongside strong technical skills and the ability to travel throughout Sub-Saharan Africa. Responsibilities include supporting sales representatives, conducting site inspections, and providing technical training and demonstrations.

Qualifications

• A good understanding of the roofing and construction industry.
• Technical background with quality control experience.
• Self-confident and persistent with good communication skills.

Responsibilities

• Provide technical support to sales representatives and clients.
• Conduct site inspections and ensure product specifications.
• Offer training and product demonstrations.

Skills

Good understanding of the roofing industry

Self-confidence and persistence

Technical background with quality control experience

Good communication skills

Computer literacy

Basic report writing skills

Ability to travel

Valid passport

Job description

The Technical Service Representative position involves providing technical support for roofing to the sales team both on-site and in the office.

Typical Competencies Required:

• Good understanding of the roofing, construction industry, and heavy-duty coatings.
• Self-confident and persistent.
• Technical background with quality control experience.
• Good communication skills.
• Computer literate.
• Basic report writing skills.
• Willing and able to travel throughout Sub-Saharan Africa when required.
• Must have a valid passport.

Performance Areas

Technical Support to Sales

• Support sales representatives and their clients.
• Ensure product specifications are met through site inspections and sample panels.
• Provide technical assistance, training, and demonstrations on product application, limitations, performance, and properties.
• Offer technical advice and recommendations on-site or telephonically.
• Provide dry sample packs and on-site sample panels as required.
• Assist with product development and evaluation.
• Conduct investigative work upon request.
• Follow up on customer complaints with field and lab investigations.

Administration

• Maintain accurate records for each project.
• Submit timely and accurate call reports to the Technical Service Manager.
• Compile general reports on digital platforms such as Tru QC.
• Maintain detailed reference reports on major projects or those with warranties, available to management as needed.

Compliance

• Adhere to company policies and procedures.

Health & Safety

• Wear PPE at all times and comply with safety protocols on-site.

Protection of Company Assets

• Use company tools and equipment correctly and store them safely to prevent damage and theft.

Please consider your application unsuccessful if you do not receive a response within two weeks of applying.