Technical Service Representative (Fireproofing Exp)

Top Vitae; Midrand; On-site; ZAR 200,000 - 300,000; Full time

Job summary

A leading technical services provider in Midrand is looking for a Technical Service Representative. This position involves providing essential technical support to sales teams, ensuring that product specifications are met. The ideal candidate will have a strong understanding of fireproofing and heavy-duty coatings and be willing to travel throughout Sub-Saharan Africa as needed. Candidates must possess good communication skills and be computer literate.

Qualifications

• Technical background with quality control experience required.
• Self-confident, persistent, and willing to travel throughout Sub-Saharan Africa.
• Must have a valid passport.

Responsibilities

• Provide technical support for sales representatives and clients.
• Conduct site inspections to ensure product specifications.
• Train and demonstrate products for clients.

Skills

Good understanding of fireproofing

Construction industry knowledge

Heavy-duty coatings knowledge

Good communication skills

Computer literacy

Basic report writing skills

Job description

The Technical Service Representative position involves providing technical support for roofing to the sales team both on-site and in the office.

Typical Competencies Required :

• Good understanding of fireproofing, construction industry, and heavy-duty coatings.
• Self-confident and persistent.
• Technical background with quality control experience.
• Good communication skills.
• Computer literate.
• Basic report writing skills.
• Willing and able to travel throughout Sub-Saharan Africa when required.
• Must have a valid passport.

Performance Areas

Technical Support to Sales

• Support for Sales Representatives and their clients.
• Ensure product specifications are met through site inspections and sample panels.
• Provide technical assistance, training, and demonstrations to clients.
• Offer technical advice via site visits or telephonically.
• Provide sample packs and on-site sample panels as required.
• Assist with product development and evaluation.
• Conduct investigative work and follow up on customer complaints.

Administration

• Maintain accurate records for each project.
• Submit timely and accurate call reports and technical reports.
• Keep detailed reference reports on major projects or those with warranties.

Compliance and Safety

• Adhere to company policies and procedures.
• Wear PPE at all times and comply with safety protocols on-site.
• Use and store company equipment safely, taking responsibility for tools and equipment issued.

Please consider your application unsuccessful if you do not receive a response within two weeks of applying.