Technical Service Representative (Fireproofing Exp)

Top Vitae Recruitment; Midrand; On-site; ZAR 300,000 - 500,000; Full time

Job summary

A leading company in the construction industry is seeking a Technical Service Representative to provide support to the sales team both on-site and in the office. The role includes technical assistance, compliance inspections, and administrative reporting, along with a need for travel across Sub-Saharan Africa. The ideal candidate will have a solid technical background in quality control and fireproofing, alongside strong communication skills for training clients on product application.

Qualifications

• Good understanding of the fireproofing, construction industry and heavy-duty coatings.
• Willing and able to travel throughout Sub-Saharan Africa.
• Must have a valid passport.

Responsibilities

• Provide technical support for sales representatives and clients.
• Conduct inspections to ensure products are applied as per specification.
• Prepare and submit Technical Service Reports weekly.

Skills

Technical background

Quality control experience

Computer Literate

Basic Report Writing

Self-confidence

Persistence

Job description

The Technical Service Representative position encompasses the back up of Roofing technical service to the sales team both on-site and in the office.

Typical Competencies Required :

• Good understanding of the fireproofing, construction industry and for heavy-duty coatings.
• Self-confident and persistent.
• Technical background with quality control experience.
• Computer Literate.
• Basic Report Writing
• Willing and able to travel throughout Sub-Saharan Africa when required.
• Must have a valid passport

Performance Areas

Technical Support to Sales

• To ensure support for the Sales Representative and the Sales Representative’s clients.
• Specification Compliance

On request, inspections are held on site to ensure that the products sold are being applied as per specification.

• Sample panels are applied as per specification, which are used as a reference panel on all future claims.
• Technical Assistance

Training and demonstrations are given regarding the processes of applying the various products, their limitations, performance and properties to clients when required.

• Technical advice or recommendation is provided to clients on various sites or telephonically.
• Samples

Both dry sample packs and actual on-site sample panels are provided for contracts where required.

• Product Development & Evaluation
• Assisting with product development and evaluation when requested.

When requested, conduct investigative work.

• Customer Complaints

Follow up on customer complaints and follow through with field and lab investigative work.

Administration

• To ensure accurate records are available on each project being supervised.
• Call Report

A timeous and accurate Technical Service Report is submitted to the Technical Service Manager regarding calls made during the week. This is handed in monthly at the end of each month.

• Technical Report

Compilation of general reports on digital platforms such as Tru QC and is typically issued to the application contactor / client.

• A detailed Reference Area Report is kept on every major project or project that carries warranty and is made available to the National Sales Manager or Technical Manager as requested.

Compliance

• To ensure adherence to company policies and procedures.
• Health & Safety

Ensure that the necessary PPE is worn or used at all times.

• Comply with safety protocols when attending sites.
• Protection of Company Assets

Ensure company issued tools and equipment are used correctly and safely stored to prevent damage and theft of equipment.

• Equipment that is in the possession of the Technical Services Representative is ultimately the responsibility of the individual.

Please consider your application unsuccessful should you not receive a response from our Recruitment Consultants within two weeks of applying for the position.