Technical Service Manager - Malaysia And Singapore

Zoll Medical Corporation; Gauteng; On-site; ZAR 600,000 - 900,000; Full time

Job summary

A leading company in medical devices is seeking an experienced Technical Services Manager to oversee operations in Singapore and Malaysia. This role includes ensuring operational efficiency and leading a team to enhance service delivery while adhering to regulatory standards. The ideal candidate will possess strong technical and leadership skills along with a passion for improving patient outcomes.

Qualifications

• 5+ years of supervisory or leadership experience in a technical role.
• Proven capability in cross-functional team leadership.
• Strong background in on-site technical support.

Responsibilities

• Oversee daily operations and manage P&L for Technical Services departments.
• Lead and mentor a team of managers and technicians.
• Ensure compliance with regulatory standards and provide field service support.

Skills

Technical Support

Troubleshooting

Leadership

Problem Solving

Education

Minimum 5 years of technical experience in Medical Device or Biomedical Engineering

Job description

Acute Care TechnologyWe are seeking an experienced and driven Technical Services Manager to lead and oversee our Technical Services operations in Singapore and Malaysia.

This leadership role is responsible for ensuring operational efficiency, profitability, and exceptional service delivery across both markets.At ZOLL, we're passionate about improving patient outcomes and helping save lives.

We provide innovative technologies that make a meaningful difference in people's lives.

Our medical devices, software and related services are used worldwide to diagnose and treat patients suffering from serious cardiopulmonary and respiratory conditions.The Acute Care Technology division of ZOLL Medical Corporation develops and delivers innovative lifesaving products and software solutions to EMS, hospital, public safety, and military customers globally.

Products include AEDs, trauma kits, ventilators, temperature management solutions, and more.

Our dedicated employees take pride in their commitment to improving patient outcomes while delivering world-class customer service.At ZOLL, you won't just have a job.

You'll have a career—and a purpose.Join our team.

It's a great time to be a part of ZOLL!Essential FunctionsOversee daily operations and manage P&L for the Technical Services departments in Singapore and Malaysia.Lead and mentor an extended team of managers, engineers, and technicians to drive operational efficiency, service excellence, and technical competency .Develop and execute strategic plans and departmental goals aligned with regional objectives.Drive continuous improvement initiatives to optimize cost efficiency and customer satisfaction.Identify growth opportunities and implement strategies to expand service revenue and profitability.Ensuring that all medical devices are properly maintained, calibrated, and serviced to meet stringent regulatory standards and performance expectations.Supporting healthcare providers by ensuring the reliability, safety, and optimal performance of our devices throughout their lifecycle.Provide prompt and effective troubleshooting and emergency field service support as required.Collaborate with Sales and Operations to identify and pursue new business opportunities and strategic partnerships.Partner with relevant departments on strategic initiatives to increase ExpertCare adoption rates across the region.Ensure compliance with documentation standards and local regulatory requirements (e.g., GDPMDS).Required / Preferred Education And ExperienceMinimum 5 years of technical experience in the Medical Device or Biomedical Engineering industryAt least 5 years of supervisory or leadership experience in a similar technical roleProven ability to lead cross-functional teams and engage with stakeholders at all levelsStrong background in on-site technical support, troubleshooting, and root cause analysisAbility to prioritize, multi-task, and manage time effectively under pressureStrong critical thinking and problem-solving skillsZOLL is a fast-growing company that operates in more than countries around the world.

Our employees are inspired by a commitment to make a difference in patients's lives, and our culture values innovation, self-motivation and an entrepreneurial spirit.

Join us in our efforts to improve outcomes for underserved patients suffering from critical cardiopulmonary conditions and help save more lives.

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