Technical Service Manager - Malaysia and Singapore

ZOLL Medical Corporation; Alberton; On-site; ZAR 500,000 - 700,000; Full time

Job summary

A global medical technology company seeks a Technical Services Manager to oversee operations and lead a team in Singapore and Malaysia. The ideal candidate has over 5 years of experience in the medical device industry, focusing on operational efficiency and customer service. Join a fast-growing team committed to improving patient outcomes globally.

Qualifications

• Minimum 5 years of technical experience in the Medical Device or Biomedical Engineering industry.
• At least 5 years of supervisory or leadership experience in a similar technical role.
• Strong critical thinking and problem-solving skills.

Responsibilities

• Oversee daily operations and manage P&L for the Technical Services departments.
• Lead and mentor a team to drive operational efficiency.
• Develop and execute strategic plans aligned with regional objectives.

Skills

Technical experience in Medical Device

Supervisory or leadership experience

Cross-functional team leadership

On-site technical support

Problem-solving skills

Education

Bachelor's degree in Biomedical Engineering or related field

Job description

Acute Care Technology

We are seeking an experienced and driven Technical Services Manager to lead and oversee our Technical Services operations in Singapore and Malaysia. This leadership role is responsible for ensuring operational efficiency, profitability, and exceptional service delivery across both markets.

At ZOLL, we're passionate about improving patient outcomes and helping save lives. We provide innovative technologies that make a meaningful difference in people's lives. Our medical devices, software, and related services are used worldwide to diagnose and treat patients suffering from serious cardiopulmonary and respiratory conditions.

The Acute Care Technology division of ZOLL Medical Corporation develops and delivers innovative lifesaving products and software solutions to EMS, hospital, public safety, and military customers globally. Products include AEDs, trauma kits, ventilators, temperature management solutions, and more. Our dedicated employees take pride in their commitment to improving patient outcomes while delivering world-class customer service.

At ZOLL, you won’t just have a job. You'll have a career—and a purpose.

Join our team. It’s a great time to be a part of ZOLL!

Essential Functions

• Oversee daily operations and manage P&L for the Technical Services departments in Singapore and Malaysia.
• Lead and mentor an extended team of managers, engineers, and technicians to drive operational efficiency, service excellence, and technical competency.
• Develop and execute strategic plans and departmental goals aligned with regional objectives.
• Drive continuous improvement initiatives to optimize cost efficiency and customer satisfaction.
• Identify growth opportunities and implement strategies to expand service revenue and profitability.
• Ensure that all medical devices are properly maintained, calibrated, and serviced to meet regulatory standards and performance expectations.
• Support healthcare providers by ensuring the reliability, safety, and optimal performance of devices throughout their lifecycle.
• Provide prompt troubleshooting and emergency field service support as required.
• Collaborate with Sales and Operations to identify and pursue new business opportunities and strategic partnerships.
• Partner with relevant departments on strategic initiatives to increase ExpertCare adoption rates across the region.
• Ensure compliance with documentation standards and local regulatory requirements (e.g., GDPMDS).

Required/Preferred Education And Experience

• Minimum 5 years of technical experience in the Medical Device or Biomedical Engineering industry.
• At least 5 years of supervisory or leadership experience in a similar technical role.
• Proven ability to lead cross-functional teams and engage with stakeholders at all levels.
• Strong background in on-site technical support, troubleshooting, and root cause analysis.
• Ability to prioritize, multi-task, and manage time effectively under pressure.
• Strong critical thinking and problem-solving skills.

ZOLL is a fast-growing company that operates in more than 140 countries around the world. Our employees are inspired by a commitment to make a difference in patients' lives, and our culture values innovation, self-motivation, and an entrepreneurial spirit. Join us in our efforts to improve outcomes for underserved patients suffering from critical cardiopulmonary conditions and help save more lives.