Technical Service Manager - Malaysia and Singapore

ZOLL Medical Corporation; Alberton; On-site; ZAR 600,000 - 800,000; Full time

Job summary

A leading company in the medical technology field is seeking a Technical Services Manager to oversee operations in Singapore and Malaysia. The role entails ensuring operational efficiency, providing technical support, and leading a team dedicated to improving patient outcomes. Candidates should have a strong background in biomedical engineering and proven leadership skills, with a commitment to enhancing service delivery.

Qualifications

• Minimum 5 years of experience in the Medical Device or Biomedical Engineering industry.
• At least 5 years in a supervisory or leadership role.
• Strong background in technical support and troubleshooting.

Responsibilities

• Oversee daily operations and manage P&L for Technical Services in Singapore and Malaysia.
• Lead and mentor managers, engineers, and technicians.
• Drive continuous improvement and ensure compliance with regulatory standards.

Skills

Technical Support

Leadership

Troubleshooting

Problem Solving

Critical Thinking

Education

Technical experience in Medical Device or Biomedical Engineering

Supervisory or leadership experience

Job description

Acute Care Technology

We are seeking an experienced and driven Technical Services Manager to lead and oversee our Technical Services operations in Singapore and Malaysia. This leadership role is responsible for ensuring operational efficiency, profitability, and exceptional service delivery across both markets.

At ZOLL, we're passionate about improving patient outcomes and helping save lives. We provide innovative technologies that make a meaningful difference in people's lives. Our medical devices, software and related services are used worldwide to diagnose and treat patients suffering from serious cardiopulmonary and respiratory conditions.

The Acute Care Technology division of ZOLL Medical Corporation develops and delivers innovative lifesaving products and software solutions to EMS, hospital, public safety, and military customers globally. Products include AEDs, trauma kits, ventilators, temperature management solutions, and more. Our dedicated employees take pride in their commitment to improving patient outcomes while delivering world-class customer service.

At ZOLL, you won’t just have a job. You'll have a career—and a purpose.

Join our team. It’s a great time to be a part of ZOLL!

Essential Functions

• Oversee daily operations and manage P&L for the Technical Services departments in Singapore and Malaysia.
• Lead and mentor an extended team of managers, engineers, and technicians to drive operational efficiency, service excellence, and technical competency .
• Develop and execute strategic plans and departmental goals aligned with regional objectives.
• Drive continuous improvement initiatives to optimize cost efficiency and customer satisfaction.
• Identify growth opportunities and implement strategies to expand service revenue and profitability.
• Ensuring that all medical devices are properly maintained, calibrated, and serviced to meet stringent regulatory standards and performance expectations.
• Supporting healthcare providers by ensuring the reliability, safety, and optimal performance of our devices throughout their lifecycle.
• Provide prompt and effective troubleshooting and emergency field service support as required.
• Collaborate with Sales and Operations to identify and pursue new business opportunities and strategic partnerships.
• Partner with relevant departments on strategic initiatives to increase ExpertCare adoption rates across the region.
• Ensure compliance with documentation standards and local regulatory requirements (e.g., GDPMDS).
  
  

Required/Preferred Education And Experience

• Minimum 5 years of technical experience in the Medical Device or Biomedical Engineering industry
• At least 5 years of supervisory or leadership experience in a similar technical role
• Proven ability to lead cross-functional teams and engage with stakeholders at all levels
• Strong background in on-site technical support, troubleshooting, and root cause analysis
• Ability to prioritize, multi-task, and manage time effectively under pressure
• Strong critical thinking and problem-solving skills
  
  

ZOLL is a fast-growing company that operates in more than 140 countries around the world. Our employees are inspired by a commitment to make a difference in patients's lives, and our culture values innovation, self-motivation and an entrepreneurial spirit. Join us in our efforts to improve outcomes for underserved patients suffering from critical cardiopulmonary conditions and help save more lives.