Technical Service Manager (JB5335)

Kontak Recruitment; Centurion; On-site; ZAR 600,000 - 800,000; Full time

Job summary

A leading technology and security solutions provider in Centurion seeks a dynamic Technical Service Manager. This role involves leading the technical department, ensuring high client support standards, and managing a training academy. The ideal candidate will have extensive experience in IT and electronic security systems, with strong operational and leadership skills.

Qualifications

• At least 10 years of experience in IT and electronic security.
• Minimum of 5 years' experience managing a technical team.

Responsibilities

• Lead and manage the Technical Department for efficient support.
• Oversee internal systems including ICT, CCTV, and alarms.
• Manage the Training Academy and ensure continuous upskilling.

Skills

Operational Skills

Problem-Solving Skills

Communication

Education

N6 or higher in IT, Electronic Engineering, or Computer Science

Job description

Technical Service Manager (JB5335)
Centurion, Gauteng
Market Related
Duration: Permanent

A leading technology and security solutions provider is seeking a dynamic and experienced Technical Service Manager to lead its technical department and training academy. This role involves overseeing internal systems, ensuring top-tier product knowledge across teams, and maintaining a high standard of client support. The ideal candidate is a hands-on leader with strong operational capabilities and in-depth experience across IT and electronic security systems.

Minimum Requirements:
Tertiary qualification (N6 or higher) in IT, Electronic Engineering, or Computer Science.
At least 10 years of experience in IT and electronic security (including exposure to CCTV and access control systems).
Minimum of 5 years' experience managing a technical team (at least 6 staff members).
Proven operational and problem-solving skills with a hands-on management approach.
Based within a 20–25 minute commute of the Centurion/Pretoria area.
Strong verbal and written communication skills in both Afrikaans and English.

Duties and Responsibilities:
Lead and manage the Technical Department, ensuring efficient support across counter, telephonic, site-based, and repair services.
Oversee internal systems including ICT, CCTV, access control, alarms, and backup power systems.
Manage the Training Academy, upholding accreditation standards (e.g., SAQA, SASSETA) and ensuring continuous upskilling of staff, installers, and end-users.
Act as a product specialist, supporting solution design and technical sales.
Maintain registrations with industry bodies (e.g., PSIRA, CSD, vendors).
Contribute to product testing, R&D, and development of best practices within the business.

Please do not apply using Scanned CVs, no supporting documentation is required at this point, this will be requested later.