Technical Service Manager

Sfg Engineering; Johannesburg; On-site; ZAR 200 000 - 300 000; Full time

Job summary

An established industry player is seeking a dedicated Service Manager to oversee technical support and training for service technicians. This role involves providing 24-hour technical assistance, managing warranty claims, and ensuring effective communication across branches. The ideal candidate will have a strong technical background, excellent negotiation and presentation skills, and a commitment to customer service excellence. If you're looking to make a significant impact in a dynamic environment and enjoy working with a team of professionals, this opportunity is perfect for you.

Qualifications

• 3+ years experience in VSD service and repairs.
• Good computer literacy and technical knowledge required.

Responsibilities

• Provide 24-hour technical support to customers and branches.
• Train Service Technicians on LV and MV Drives and Soft Starters.

Skills

Technical Support

Negotiation Skills

Presentation Skills

Customer Service Orientation

Education

Grade 12 / Matric

Electrician or Technician + N5 / T3

Tools

Windows

MS Word

Excel

Power Point

Outlook

Job description

The Service Manager will be responsible to assist with technical queries, product launches, technical presentations and trade shows. The Service Manager will also be required to attend.

DUTIES AND RESPONSIBILITIES

1. Provide 24-hour technical support:

• Telephonic support to customers, branches and sales representatives.
• On-site support for customers, branches and sales representatives:
• Site Meetings
• Analyse and draw schematic diagrams
• Commission and test panels at the company or other panel builder.

Repair drives and soft starters:

• Receive, analyse and repair faulty units
• Repairs on-site
• Report to clients in writing
• Keep proper record of returns and repairs.

Administration of Warranties:

• Prepare and submit warranty claims on company.
• Keep record of all warranty claims
• Ensure that all warranty values are recovered.

Management and Administration of Service Centre:

• Put in place necessary procedures and systems for administration of the Service Centre.
• Ensure that customers are timeously and correctly invoiced, where applicable.
• Create and keep a set of master technical files up to date, for each product.
• Ensure sufficient stock levels or required spares.

Assist branches to establish and maintain similar systems.

• Report failures, statistics, invoicing and other matters as may be required periodically.

Training of Service Technicians:

• Train or arrange training of Service Technicians on all LV and MV Drives and Soft Starters.

Support and training of service at Branch level:

• Ensure that technical expertise at the Branches is at the same level as Head Office.
• Ensure that all systems and procedures as implemented at Head Office are also implemented at the Branches.
• Ensure that all Branches have the same technical documentation and service information as Head Office.

Training:

• Assist with, or give customers technical training periodically as may be required.

QUALIFICATIONS / EXPERIENCE

• Grade 12 / Matric
• A recognized and relevant qualification (Electrician or Technician + N5 / T3).
• At least 3 years work experience specifically related to VSD service and repairs.
• Computer literacy – good general computer knowledge and experience as well as Windows, MS Word, Excel, Power Point and Outlook.
• Good negotiation and presentation skills.

SPECIAL REQUIREMENTS

• Must be able to read, write, speak and understand the English Language.
• Valid Code 8 Drivers Licence.
• Must be able to communicate clearly and concisely, orally and in writing, including formal communications and making presentations.
• Must possess the ability to make independent decisions when circumstances warrant.
• A keen sense of urgency with strong customer service orientation.
• Willingness and freedom to travel extensively, including frequent overnight stays away from home.
• Hard working, resourceful, ambitious and have excellent business acumen.
• Be able to negotiate and close deals.

WORKING CONDITIONS

• Position may require out of town travel from time to time.
• Subject to work beyond normal working hours, evenings, weekends and holidays, should the need arise.
• Attends and participate in continuing educational programs designed to keep you abreast of changes in your profession.
• Must be able to work with limited supervision.

To apply for this job email your details to.