Technical Service Manager

Persona Staff; Cape Town; On-site; ZAR 200,000 - 300,000; Full time

Job summary

A leading technical services company in South Africa is seeking a Technical Service Manager to launch and manage service operations. Responsibilities include developing a national network of installers, leading installations, and overseeing spare parts inventory. Candidates should have a strong technical background, excellent planning skills, and fluency in Afrikaans. The role involves travel across South Africa as needed.

Qualifications

• Strong technical background in food service equipment, refrigeration, or kitchen systems.
• Proven experience in managing technical or installation teams.
• Fluent in Afrikaans is essential; Spanish is a plus.

Responsibilities

• Develop a national network of skilled installers and technical service partners.
• Lead and coordinate installations, support, and maintenance activities.
• Establish service processes and documentation.

Skills

Technical background in food service equipment

Management of technical or installation teams

Planning and coordination skills

Troubleshooting skills

Network-building abilities

Fluent in Afrikaans

Spanish (a plus)

Job description

What Youll DoYoull be at the forefront of launching and managing all technical service operations for products across the country : Develop a national network of skilled installers and technical service partners.Lead and coordinate installations, technical support, and maintenance activities.Train partners and staff on proper installation and service standards.Oversee spare parts inventory and ensure optimal availability.Establish service processes, documentation, and escalation workflows.Collaborate with internal divisions to provide seamless client support.Track service performance, resolve issues, and drive continuous improvement.Represent technical services in client meetings and negotiations.Report directly to the General Director with regular updates.

What You BringA strong technical background in food service equipment, refrigeration, kitchen systems, or similar.Proven experience setting up and managing technical or installation teams.A network-builder who can recruit, evaluate, and train third-party partners.Excellent planning, coordination, and troubleshooting skills.Experience managing spare parts and service inventory.Fluent in Afrikaans (essential for coordinating with local partners).Spanish is a plus (for collaboration with the Argentina-based team).Willingness to travel across South Africa as needed.