Technical Service Agent - (Water Treatment)

Ecowize; Gauteng; On-site; ZAR 25,000 - 45,000; Full time

Job summary

An established industry player is seeking a Technical Service Technician to ensure optimal operation of satellite systems through preventative maintenance and compliance with health and safety regulations. This role emphasizes continuous improvement and resource optimization while fostering strong relationships with internal and external stakeholders. The successful candidate will manage budgets, oversee asset management, and provide technical expertise to enhance service delivery. Join a dynamic team committed to excellence and innovation in service solutions.

Qualifications

• Experience in technical service roles with a focus on maintenance.
• Strong understanding of health and safety regulations.

Responsibilities

• Provide technical support and training to teams and clients.
• Manage maintenance budgets and ensure compliance with regulations.

Skills

Technical Expertise

Budget Management

Health and Safety Compliance

Customer Service

Education

Technical Diploma

Certification in Health and Safety

Tools

Industrial Washing Systems

Chemical Dosing Pumps

Job description

Ecowize is looking for a Technical Service Technician to ensure that satellites are fully operational through performing preventative maintenance as per service schedule.

Continuously identify opportunities for improvement to optimize resources (manpower, energy, and water), including the utilization of industrial washing systems and time-study activities.

High-level Job Objectives :

• Internal Customer Focus: Engage in regular, meaningful interactions to build an inclusive partnership, ensuring the satellites are in optimal working order. Submit Maintenance Reports accurately and promptly.
• Financial Focus: Manage expenses within budget, ensure accurate and timely reporting, and ensure all replacement parts are correctly invoiced to sites.
• People Focus: Empower, develop, and motivate teams and individuals through training initiatives to enhance service delivery.
• Compliance Focus: Ensure adherence to all regulatory measures related to Health and Safety, Food Safety, Audit Standards, and Compliance regulations.
• Company Values and Teamwork: Uphold the company's values and required behaviors.

Responsibilities :

• Provide technical expertise to site managers, cleaning teams, technical sales consultants, and customers to meet their needs.
• Manage and resolve complaints, advising internal and external stakeholders on corrective actions.
• Manage the budget, minimize maintenance costs, oversee asset management, and drive efficiencies and innovation.
• Ensure that audit procedures conform to the client’s quality standards.
• Verify the accuracy and precision of chemical verification processes.
• Manage Health and Safety, ensuring all activities comply with relevant regulations and environmental requirements.
• Ensure compliance with the Protection of Personal Information Act (POPIA), safeguarding personal information and controlling access to site information per company policies.
• Provide effective maintenance solutions to address site-specific issues.
• Perform routine maintenance on chemical dosing pumps to ensure system functionality.
• Provide onsite assistance and training to the chemical division.