Technical Service Agent - KZN

Ecowize; Durban; On-site; ZAR 300,000 - 450,000; Full time

Job summary

Ecowize is seeking a Technical Service Technician responsible for the operational efficiency of satellites through preventative maintenance and compliance with health and safety standards. The role emphasizes customer interaction, budget management, and continuous improvement in service delivery.

Qualifications

• Experience in technical maintenance and support.
• Knowledge of health and safety regulations.
• Strong customer service and communication skills.

Responsibilities

• Perform preventative maintenance on satellites as per service schedule.
• Manage budget to minimize maintenance costs.
• Provide technical expertise and solutions for site maintenance issues.

Skills

Technical Expertise

Customer Service

Health and Safety Compliance

Budget Management

Education

Technical Diploma or Degree

Job description

Ecowize is looking for a Technical Service Technician to ensure that satellites are fully operational through performing preventative maintenance as per service schedule.

Continuously identify opportunities for improvement to optimize resources (manpower, energy and water), that includes utilization of industrial washing systems and time-study activities.

High-level Job Objectives :

• Internal Customer Focus on regular, meaningful interactions to drive an inclusive partnership which will ensure optimal working order of satellites. Ensure Maintenance Report is submitted accurately and timeously.
• Financial Focus by ensuring expenses fall within budget, reported accurately and timeously. Ensure all replacement parts are invoiced correctly to sites.
• People Focus on empowering, developing, and motivating teams and individuals to perform at their best through training initiatives to enhance service delivery.
• Compliance Focus to ensure that all regulatory measures are consistently applied, in terms of Health and Safety, Food safety, Audit Standards and Compliance regulations.
• Company Values and Teamwork in accordance with the company’s values and required behaviours.

Responsibilities :

• Ensure that customer needs are meet by providing technical expertise to site manager, cleaning team, technical sales consultant, and customer.
• Manage, resolve complaints, and advise internal / external stakeholders on corrective action.
• Managing of the budget and ensuring that maintenance and cost are kept as low as possible, this includes asset management and driving of efficiencies and innovation.
• To ensure that application of audit procedures conform to the clients quality standards
• To determine the precision and accuracy in chemical verification
• Managing of Health and Safety, this includes ensuring that service is carried out in full compliance with the health and safety together with the environmental requirements.
• Compliance to the Protection of Personal Information Act (POPIA). Ensure the safeguarding all personal information and password access to information on site in line with company POPI Compliance Policy.
• Provide effective solutions to address site pain points from a maintenance perspective.
• To provide routine maintenance for chemical dosing pumps and to keep the system functioning.
• Provide onsite assistance and training to the chemical division.

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