Technical Service Agent - Cape Town

Ecowize; Wes-Kaap; On-site; ZAR 30 000 - 60 000; Full time

Job summary

An established industry player is seeking a dedicated Technical Service Technician to ensure the optimal operation of satellite systems. In this role, you'll engage with internal customers and teams, focusing on preventative maintenance while identifying opportunities for improvement. Your expertise will help manage budgets, ensure compliance with health and safety regulations, and provide effective maintenance solutions. Join a forward-thinking company committed to empowering its employees and fostering a culture of teamwork and excellence.

Qualifications

• Experience in technical service and maintenance of equipment.
• Strong understanding of health and safety regulations.

Responsibilities

• Provide technical expertise to site managers and cleaning teams.
• Manage and resolve complaints from internal and external stakeholders.
• Ensure compliance with health, safety, and environmental regulations.

Skills

Technical Expertise

Budget Management

Health and Safety Compliance

Training and Development

Education

Technical Diploma

Certification in Health and Safety

Job description

Ecowize is looking for a Technical Service Technician to ensure that satellites are fully operational through performing preventative maintenance as per the service schedule.

Continuously identify opportunities for improvement to optimize resources (manpower, energy, and water), including the utilization of industrial washing systems and conducting time-study activities.

High-level Job Objectives :

• Internal Customer Focus: Engage in regular, meaningful interactions to foster an inclusive partnership, ensuring the optimal working order of satellites. Submit Maintenance Reports accurately and promptly.
• Financial Focus: Keep expenses within budget, report accurately and timely, and ensure all replacement parts are invoiced correctly to sites.
• People Focus: Empower, develop, and motivate teams and individuals through training initiatives to enhance service delivery.
• Compliance Focus: Ensure consistent application of all regulatory measures, including Health and Safety, Food Safety, Audit Standards, and Compliance regulations.
• Company Values and Teamwork: Uphold the company’s values and required behaviors.

Responsibilities :

• Provide technical expertise to site managers, cleaning teams, technical sales consultants, and customers to meet their needs.
• Manage and resolve complaints, advising internal and external stakeholders on corrective actions.
• Manage the budget, ensuring maintenance costs are minimized, including asset management and driving efficiencies and innovation.
• Ensure audit procedures conform to the client’s quality standards.
• Determine the precision and accuracy in chemical verification.
• Manage Health and Safety, ensuring all services comply with relevant health, safety, and environmental regulations.
• Ensure compliance with the Protection of Personal Information Act (POPIA) by safeguarding personal information and managing password access in line with company policies.
• Provide effective maintenance solutions to address site pain points.
• Perform routine maintenance on chemical dosing pumps to ensure system functionality.
• Provide onsite assistance and training to the chemical division.