Technical Service Agent -

Ecowize - Southern Africa; Gauteng; On-site; ZAR 300,000 - 400,000; Full time

Job summary

A leading company in service solutions is seeking a Technical Service Technician to ensure operational efficiency of satellite systems. The role involves performing preventive maintenance, managing budgets, and ensuring compliance with health and safety regulations. The ideal candidate will foster customer relationships, empower teams through training, and continuously improve service delivery.

Qualifications

• Technical expertise in maintenance operations preferred.
• Experience in managing budgets and financial reporting essential.
• Ability to ensure compliance with health and safety regulations.

Responsibilities

• Provide technical expertise to site managers and teams.
• Manage budget and resolve complaints effectively.
• Perform routine maintenance on chemical dosing pumps.

Skills

Problem Solving

Customer Service

Technical Expertise

Compliance Management

Education

Technical Diploma or Equivalent

Job description

Ecowize is looking for a Technical Service Technician to ensure that satellites are fully operational by performing preventative maintenance according to the service schedule.

Continuously identify opportunities for improvement to optimize resources (manpower, energy, and water), including the utilization of industrial washing systems and conducting time-study activities.

High-level Job Objectives

• Internal Customer Focus: Engage in regular, meaningful interactions to foster an inclusive partnership, ensuring optimal satellite operation. Submit Maintenance Reports accurately and promptly.
• Financial Focus: Keep expenses within budget, report accurately and on time, and ensure all replacement parts are correctly invoiced to sites.
• People Focus: Empower, develop, and motivate teams and individuals through training initiatives to enhance service delivery.
• Compliance Focus: Ensure consistent application of all regulatory measures related to Health and Safety, Food Safety, Audit Standards, and Compliance regulations.
• Company Values and Teamwork: Uphold the company's values and required behaviors.

Responsibilities

• Provide technical expertise to site managers, cleaning teams, technical sales consultants, and customers to meet their needs.
• Manage and resolve complaints, advising internal and external stakeholders on corrective actions.
• Manage the budget, ensuring maintenance costs are minimized, including asset management and driving efficiencies and innovation.
• Ensure audit procedures conform to client quality standards.
• Verify the accuracy and precision of chemical verification processes.
• Manage Health and Safety, ensuring all services comply with health, safety, and environmental regulations.
• Ensure compliance with the Protection of Personal Information Act (POPIA), safeguarding personal information and password access per company policies.
• Provide effective solutions to address site pain points from a maintenance perspective.
• Perform routine maintenance on chemical dosing pumps to ensure system functionality.
• Provide onsite assistance and training to the chemical division.