Technical Sales Manager

MANN+HUMMEL Group; Boksburg; On-site; ZAR 800,000 - 1,200,000; Full time

Job summary

A leading company in filtration solutions is searching for a Regional Technical Manager to lead initiatives in the mining and construction sectors. This role involves providing technical support, conducting trainings, and managing customer relationships to drive sales and operational efficiency. With a strong focus on problem-solving, the ideal candidate will need a background in engineering and significant experience in technical services.

Qualifications

• Minimum of 10 years of experience in a technical service environment related to filtration or engines.
• Understanding of customer needs and problem-solving capabilities.
• Experience in cross-functional organizations is a plus.

Responsibilities

• Support the sales department and provide technical support on-site.
• Manage day-to-day activities and maintain relationships with customers.
• Conduct seminars and product trainings for various stakeholders.

Skills

Problem-solving skills

Interpersonal skills

Customer-focused mindset

Knowledge of Mining & OHI segments

Conflict resolution skills

Education

University degree in engineering

Tools

Microsoft Office

CRM systems

SAP systems

Job description

Role Summary

The Regional Technical Manager will support the Mann Hummel South Africa Team by driving initiatives in the region to successfully execute the strategy. They will deliver technical trainings and services to distributors and strategic end users, assist with cross referencing, and drive and execute audits/surveys for strategic customers, mainly in the mining and construction segments.

Main Tasks

1. Supporting the sales department in servicing, maintaining existing customers, and addressing technical needs.
2. Presenting products from both a technical and sales perspective.
3. Providing technical support to the sales team and customers, including on-site visits, start-ups, supervising pilot projects, and trials.
4. Offering technical support including basic design of our elements for the sales team and customers.
5. Conducting research regarding possible revenue generation opportunities.
6. Researching project-specific details during the project award phase.
7. Maintaining positive long-term relationships with customers, distributors, dealers, and end users through visits and providing consultation, technical services, and support on M+H filtration brands.
8. Providing regular written reports on activities.
9. Managing the day-to-day operational activities for customers.
10. Conducting seminars, exhibitions, product trainings, and workshops for distributors, dealers, OEMs, consultants, and end users.
11. Collaborating closely with sales team members, product managers, and the technical team to develop new pilots, products suited to regional requirements, and providing design support.
12. Traveling and attending client meetings to support sales managers as needed, across various sectors and regions.
13. Assuming sales responsibility for an assigned customer base.

Your Profile

• A minimum of a university degree in engineering is required.
• At least 10 years of experience in a technical service environment related to filtration and/or engines.
• Understanding of customer needs, both articulated and unarticulated.
• Strong knowledge of the Mining & OHI segments.
• Experience in maintaining engine fleets and driving cost reduction initiatives with an emphasis on TCO.
• Thorough knowledge of applicable products, services, and capabilities.
• A forward-thinking, customer-focused, and creative mindset.
• Problem-solving skills.
• Strong interpersonal and relationship-building skills.
• Experience working in cross-functional matrix organizations.
• Conflict resolution skills.
• Proficiency in Microsoft Office applications, CRM, and SAP systems.

We offer