Technical Operations Support Specialist (Stellenbosch)

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We're on the lookout for energetic, self-motivated individuals who share our passion for service in the banking industry. To be part of the journey, follow the steps below:

1. To see what life at Capitec is all about and complete a short assessment, please click here!

2. Once you have completed the above finalize your application by clicking apply below.

We appoint energised and motivated people for their potential and we continuously look for talented, driven individuals to help us innovate and evolve. That is why we focus on finding the right people for the right jobs. We love what we do, because we focus on making a positive difference for our clients and employees. Our company DNA is built around talented and committed teams dedicated to building a brand that we are proud of and that earns the trust of our clients.

We are a bank, but we’re much more than that. We believe that banking is about enabling people to control their financial lives through banking that is simplified, accessible, affordable, and delivered through a personal experience. By helping our clients manage their financial lives better, we enable them to live better.

At Capitec, we offer our best by living up to our CEO values in every situation – we always put the Client first, act with Energy, and take Ownership. To support people in being their best, our Employee Value Proposition offers every value to all team members through cohesive teams, growth opportunities as well as employee benefits and savings. We make it a priority to ensure that each member of the Capitec team feels welcome, valued, focused, and has the opportunity to grow.

• To maintain the operational integrity of a business eco-system through monitoring and alerting to maintain system stability, reduce service disruptions, and working with first-line support to elevate the client experience.

• To play an integral role, ensuring seamless operations and efficient business processes. This position involves a blend of tasks that support day-to-day operations, from managing data, handling administrative duties, assisting with project delivery, implementing operational improvements, and external vendor liaison. Your contribution is essential for maintaining the operational integrity of the Live Better ecosystem, working with various development teams to facilitate a productive environment.

Key Performance Areas

• Providing administrative support to the operations team: Such as creating operational reports, compiling change requests, attending operations meetings.

• Assist with implementing new processes and systems: Ensuring that any issues are identified and addressed quickly (time management), and that dashboards for visibility of products and systems are implemented smoothly and maintained.

• Working/coordinating with other departments and teams: Such as IT, HR, and product-line specific teams, to ensure that the organisation’s processes and systems are integrated and running efficiently, and to address technical issues.

• Monitoring and analysing performance data: To identify trends and issues, and to make recommendations for improvements.

• Providing technical support: Troubleshooting and resolving technical issues (internal or external) impacting Live Better delivery and client experience.

• Communication with partners: Cultivating and sustaining robust and collaborative relationships with both internal colleagues and a diverse range of external stakeholders; crucial for driving successful achievement of our strategic objectives, and to ensure that processes and systems run smoothly.

• Continuously monitoring and improving processes: To increase efficiency and reduce costs.

• Identifying and mitigating risks: Raising formal Enterprise risks that could impact organisational operations, and consulting with other stakeholders on risk mitigation.

• Reporting: Assistance in preparing accurate, critical analysis of Operational information to present to EXCO to inform strategic decision making.

• Diploma in Information Technology or Systems Analysis
• Grade 12 National Certificate / Vocational

• Certification in ITIL or AWS Foundation

Minimum:

• At least 3-5 years' working experience in a technical environment with at least 3+ years' systems-related experience in a fast-moving, client-focused environment
• Troubleshooting across the computer / technology environment, exposure to servers, databases, server security, networks, infrastructure, etc.
• Building and maintaining effective vendor / 3rd party relationships (function specific)
• In a capacity requiring effective communication and pulling multiple components together to achieve end goals
• SQL

Ideal:

• At least 5+ years' working experience in a technical environment with at least 3+ years' systems-related experience in a fast-moving, client-focused environment
• Good technical skills: including experience with servers, databases, AWS understanding, Instana, Open Search, and software such as Control-M, GoAnywhere MFT, Microsoft SQL Server, and Microsoft Power Automate

Minimum:

• Understanding of IT systems development processes
  • Of the principles and practices around vendor management and SLAs
  • Of general IT standards, quality assurance and governance
• How to transfer skills and knowledge regarding new systems or system changes
• The use of monitoring, technologies, best practices, and toolsets (understanding how the logs work, how it is displayed in the systems, etc.)
• Business continuity principles and practices

Ideal:

• Information Technology Frameworks (ITIL)

• Analytical Skills
• Attention to Detail
• Planning, organising and coordination skills
• Problem solving skills
• Decision making skills
• Communications Skills
• Interpersonal & Relationship management Skills

• Clear criminal and credit record
• Required to be available after hours in case of emergency

Capitec is committed to diversity and, where feasible, all appointments will support the achievement of our employment equity goals.