Technical Operations Manager - SARB

McKinsey & Company; Johannesburg; On-site; ZAR 300,000 - 600,000; Full time

Job summary

An established industry player is seeking a dynamic Salesperson for their Johannesburg office. This role involves driving sales of service contracts and modernization, requiring a go-getter with strong commercial acumen and an analytical mindset. You will manage customer relationships, convert leads into customers, and collaborate with a vibrant team dedicated to excellence. If you have a passion for sales and a proven track record, this is an exciting opportunity to make a significant impact in a collaborative environment focused on innovation and sustainability.

Benefits

Collaborative Environment

Learning and Development Programs

Regular Performance Feedback

Mentoring and Coaching Programs

Flexibility and Trust

Value-based Culture

Sustainability Initiatives

Successful Organization

Qualifications

• 3-5 years of technical experience in the elevator/escalator industry preferred.
• Fluency in English is a must.

Responsibilities

• Build and grow customer relationships in assigned areas.
• Manage requests for quotes and meet sales goals.
• Track all sales activities and maintain accurate CRM reports.

Skills

Sales Skills

Analytical Mindset

Commercial Acumen

Customer Relationship Management

Solution Selling Methodology

Education

Diploma or Higher

Tools

CRM Software

Job description

Reporting directly to the National Sales Manager – Service Business, we seek an energetic and enthusiastic Salesperson – Service Business to join our Johannesburg, South Africa office. In this role, you will drive the sales of annual recurring service contracts and modernization by converting leads into customers, improving the efficiency of the sales flow, and driving sales to achieve targets.

We are looking for somebody with a proven track record of being a go-getter who understands how to partner and collaborate with the business. We need someone who can influence, with an analytical mindset, results-driven, and strong commercial acumen skills. This role requires the salesperson to build relationships and manage the accounts of existing customers and new customers through meetings and by retaining existing and building new business with them. He/she also manages and grows a portfolio by selling maintenance contracts and related digital services.

This is a unique opportunity to join a team of professionals who thrive to drive service contract sales development strategies and share best practices. If you feel you have what it takes and can add significant value to this role and department then apply for this exciting opportunity!

What you will do:

Customer Relationship Management

1. Builds and grows customer relationships in their assigned area.
2. Strengthens KONE’s position with customers or in their market.
3. Shares lead and sales opportunities with the KONE sales team (e.g., cross-selling).
4. Keeps customers happy and works with the team to fix complaints.
5. Updates and manages customer and contact details.
6. Finds new sales opportunities beyond existing customers.
7. Manages requests for quotes (RFQs).
8. Meets sales goals, including leads, orders, and contracts, while sticking to pricing targets.
9. Ensures KONE’s solutions fit customer needs.
10. Sets prices and discounts using approved tools and limits.
11. Check those contracts match negotiation results.
12. Tracks all sales activities, tasks, and visits (sales funnel).
13. Keeps CRM reports accurate and on time.
14. Collects info on the market and competitors.
15. Helps finance with payment collection.
16. Follows through on their personal sales plan.

Keys to success:

1. A diploma or higher will be advantageous.
2. A minimum of 3 - 5 years of technical experience in the elevator/escalator industry is preferred.
3. Minimum 3 - 5 years technical experience in construction, building materials, and/or customer industry.
4. Experience from/familiar with solution selling methodology.
5. Experience from/familiar with (selling) complex technology solutions.
6. Highly motivated, goal-oriented, diligent, organized self-starter with a focus on high-level customer service.
7. Passion for sales, with a proven track record and strong customer focus.
8. Fluency in English is a must.

What do we offer:

1. Great dynamic team promoting a collaborative environment.
2. Total reward elements that engage and motivate our employees and help us make KONE a great place to work.
3. Comprehensive learning and development programs covering a wide range of professional skills.
4. An engaging job with a position description and clear targets.
5. Regular feedback through performance discussions.
6. Mentoring and coaching programs.
7. Flexibility, trust, and respect.
8. Value-based culture, behaviors, and ethics.
9. Sustainability and innovation.
10. Working for a successful organization.

Shortlisted candidates will be invited to complete an automated video interview. Please keep checking your emails for the link which can sometimes land in the spam folder.