Technical Operations Manager

Sentinel Staffing Services; Gauteng; On-site; ZAR 200 000 - 300 000; Full time

Job summary

An established industry player is seeking a seasoned Operational Manager with a decade of experience in managing technical departments. This pivotal role involves overseeing the operational management of technical services, ensuring high-quality support to clients, and leading the training of staff and clients. The ideal candidate will possess a BTECH or NHD in Electronic Engineering or Computer Science, demonstrating expertise in delivering effective training and operational management. Join a forward-thinking company that values innovation and excellence in service delivery, where your leadership will shape the future of technical solutions and client satisfaction.

Qualifications

• 10 years of Operational Management experience required.
• BTECH or NHD in Electronic Engineering or Computer Science essential.

Responsibilities

• Manage the Operational Management of the Technical Department.
• Ensure high-level support to clients and manage training delivery.
• Oversee the operational management of internal technical systems.

Skills

Operational Management

Technical Solutions Knowledge

Training and Development

Client Support

Education

BTECH in Electronic Engineering

NHD in Computer Science

Job description

Requirements:

10 years Operational Management experience, BTECH or NHD in Electronic Engineering or Computer Science.

Areas of Responsibility:

1. Technical Department Product Knowledge and Solutions: Training Academy
2. Technical Department Role: Operational Management of Technical Department
3. Ensure high level of support to clients
4. Operational Management of Internal Technical Systems
5. Product Knowledge and Solutions Role: Manage Product Specialist
6. Ensure best practice Design of Security Solutions
7. Ensure Competent Technical Staff & Sales Engineers Training

Operational Management of Training and Training Academy:

1. Manage Marketing and Sales staff Training
2. Manage counter sales and telephonic support training
3. Manage Client training product knowledge

Experience Required:

1. Operational Management of Technical Services (B2B)
2. Operational Management of the delivery of training to staff & clients
3. Operational Management of Internal Technical Systems
4. Operational management of ICT services
5. Management of Team Leaders, Product and Service delivery Technicians (max span of control of 6)