Technical Operations Coordinator

Finding Personnel (Pty) Ltd; Pretoria; On-site; ZAR 200,000 - 300,000; Full time

Job summary

A leading company in Technical Services is seeking a Technical Operations Coordinator in Pretoria. This role involves supporting clients with technical queries, processing insurance claims, and managing service-level agreements. The ideal candidate will have strong administrative skills, proficiency in Microsoft Office, and a solid foundation in technical services.

Qualifications

• Matric / Grade 12 minimum required.
• Tertiary qualification in a related field is advantageous.
• 2+ years in technical admin or operations role.

Responsibilities

• Answer incoming calls and assist clients with repairs.
• Receive and process insurance claims and related documentation.
• Manage services based on technical availability and process job cards.

Skills

Proficiency in Microsoft Office Suite

Strong verbal and written communication skills

Basic technical understanding

Organizational skills

Education

Matric / Grade 12

Tertiary qualification in Administration or Technical Services

Job description

JOB TITLE : Technical Operations Coordinator

INDUSTRY : Technical Services / Insurance Support / Repairs & Maintenance

Salary / CTC : R 15 000 R 16 000 (Depending on current earnings, qualifications, and experience)

Report to : Quality Controller / Director

Type : Permanent

Key Responsibilities :

General :

• Answer incoming calls and assist clients at the office with equipment drop-offs for repair

Insurance :

• Receive and process claims
• Liaise with clients, advisors, technicians, suppliers, and logistics partners
• Compile reports and claims documentation bundles
• Coordinate courier and collection arrangements
• Process invoices for excess payments and replacement units

Service Level Agreements (SLAs) :

• Manage and schedule services based on technical availability
• Process job cards and certificates
• Prepare quotations, aftersales reports, and invoice bundles
• Update SLA records and submit to consultants

Technical Admin / Technical Support :

• Assist with quote preparation and liaising with suppliers
• Maintain and update registers and asset tracking systems
• Coordinate document uploads and asset tracking using Xrobotix

Qualifications and Skills :

Qualifications :

• Matric / Grade 12 minimum
• Tertiary qualification in Administration, Technical Services, or related field (advantageous)

Skills :

• Proficiency in Microsoft Office Suite, especially Excel
• Experience in invoicing, quotations, and document control
• Strong verbal and written communication skills in both Afrikaans and English
• Basic technical and financial understanding

Experience :

• 2+ years in a technical admin, operations, or customer service support role
• Prior involvement in client liaison and vendor / supplier communication
• Strong organisational and multitasking abilities
• Attention to detail and accuracy
• Professional, discreet, and customer-focused
• Ability to remain calm under pressure, self-motivated
• Team-oriented with a proactive approach and dependable

Working Conditions :

• Office-based with regular interaction with clients, suppliers, and technical staff
• Occasional travel for collections or client visits may be required (own reliable transport essential)
• Training provided in technical department for repair verification processes