Technical Manager : Africa

Normet; Johannesburg; On-site; ZAR 600,000 - 900,000; Full time

Job summary

A leading company in the engineering sector is seeking an experienced individual to oversee technical management and training development in Johannesburg. The role involves managing customer support initiatives, implementing quality processes, and delivering training programs for technical staff. This position requires a strong background in engineering and substantial experience within the OEM industry.

Qualifications

• 5 Years in a Similar Field within an OEM.
• Experience in Technical Management and Budgeting.
• Strong skills in Training and Quality Assurance.

Responsibilities

• Manage technical support and product master portfolio.
• Create training budget and materials.
• Implement quality check and lead ISO 9001.

Skills

Technical Management

Customer Support

Budget Management

Training Development

Quality Assurance

Education

Bachelors Degree in Engineering or Similar

Tools

ISO 9001

Job description

Job Location : Gauteng, Johannesburg Deadline : August 14, 2025 Quick Recommended Links

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MINIMUM REQUIREMENTS

Education

• Bachelors Degree in Engineering or Similar

Experience and knowledge requirements

• 5 Years in a Similar Field within an OEM

KPA 1

Technical Management

• Manage technical support, product master portfolio to optimize customer response times, and improve fleet uptime.
• Warranty Case Management-ensuring that the customer receives the best support possible on warranty cases. Closure duration and customer satisfaction rates to be measured in warranty cases.
• Managing PDS implementation within Southern Africa.
• Budgeting and Managing the upgrades and modifications portfolio, and driving growth within the African region.

KPA 2

Training

• Responsible for creating and delivering the training budget.
• Creating and delivering materials for training, resulting in a standardized training portfolio.
• Management of the day-to-day product master staff contingent.
• Development of a training plan for the technical staff, based on a Gap Analysis

KPA 3

Quality Portfolio

• Creation of quality check document templates and implementation across the region.
• Lead role in ISO 9001 implementation.
• Identifying key customer satisfaction metrics and following up.