Technical Integrations & Support Engineer (Technical Support Engineer) South Africa

Ozow Group.; Cape Town; On-site; ZAR 30 000 - 60 000; Full time

Job summary

An innovative company is seeking a Technical Integrations & Support Engineer to join their dynamic team. This role focuses on assisting external developers with system integrations while providing exceptional support to customers. You will troubleshoot technical issues, collaborate with engineering teams, and maintain a high standard of service. With a commitment to employee growth and a vibrant work environment, this position offers a unique opportunity to make a meaningful impact in the tech industry. If you are eager to learn and thrive in a fast-paced setting, this role is perfect for you.

Benefits

Healthy meals and snacks

On-site amenities

Medical aid and insurance

Paid leave

Learning opportunities

Community initiatives

Qualifications

• 1-3 years of experience in a technical support role.
• Strong understanding of system integrations and APIs.

Responsibilities

• Assist developers with system integrations and support queries.
• Ensure high-quality customer service and adherence to SLAs.

Skills

Technical Support

API Integration

Problem Solving

Communication Skills

Technical Troubleshooting

Education

Tertiary Qualification in IT

Computer Science Degree

Tools

Postman

Help Desk Software

Remote Desktop Applications

Job description

Technical Integrations & Support Engineer (Technical Support Engineer) - South Africa

About the Position

Ozow is seeking a support engineer with a strong understanding of our system, programming languages, techniques, and concepts. The role involves assisting external developers with system integrations and providing high-quality support to our customers.

Key Responsibilities

1. Assist external developers in integrating their systems with Ozow.
2. Ensure excellent and consistent customer service, adhering to policies and SLAs.
3. Handle support queries efficiently and professionally.
4. Represent Ozow positively, demonstrating our core values.
5. Collaborate with engineering teams and merchants on system integrations.
6. Maintain availability for 24/7 support shifts.

Candidate Requirements

• 1-3 years of experience as a Technical Support Agent.
• Relevant tertiary qualification in IT, Computer Science, or related field.
• Experience with APIs and system integrations.
• Ability to troubleshoot logs and use dev tools like Postman.
• Knowledge of computer systems, mobile devices, and technical troubleshooting.
• Familiarity with remote desktop applications and help desk software.
• Excellent problem-solving and communication skills.
• Ability to work under pressure and handle high-demand situations.

Benefits and Perks

• Healthy meals, snacks, and social events.
• On-site amenities like baristas and libraries.
• Medical aid, insurance, and paid leave.
• Learning opportunities, retreats, and community initiatives.
• Access to advanced technology and employee support programs.

Join Us

If you are driven, eager to grow, and ready to make an impact, apply now and start your journey with Ozow!