Technical Information Editor

ACI Worldwide; Wes-Kaap; Remote; ZAR 200,000 - 300,000; Full time

Job summary

A leading software provider is seeking a Technical Information Editor to join their team in South Africa. The role involves writing user assistance, managing projects, and conducting user research. Candidates should have a Bachelor's degree in a related field and experience in technical writing. This position offers a casual work environment with growth opportunities.

Benefits

Competitive compensation

Growth opportunities

Casual work environment

Qualifications

• Bachelor’s degree or equivalent experience required.
• 1-3 years’ experience translating technical information.
• Experience working with content management systems.

Responsibilities

• Review and understand supporting materials.
• Write and edit user assistance in accordance with standards.
• Serve as project manager and point of contact for products.

Skills

Technical writing

User research

SEO

Project management

Cloud computing understanding

Education

Bachelor's degree in English, Technical Communication, Journalism, Linguistics, or related field

Job description

Overview

Join the Team Making Possibilities Happen

If you’ve ever used an ATM, paid a bill through your phone, sent money to a friend or shopped online, chances are your transaction was safeguarded and processed using our software.

Now it’s your turn to serve the payment needs of organizations and people the world over. As a Technical Information Editor you will join a diverse, passionate team, dedicated to making possibilities happen in the payments industry!

Job Purpose

Review business requirements, end-user interfaces, and reported issues from internal and external customers to write and edit user assistance. Enhance content with metadata for search engine optimization. Validate content by conducting user research.

Essential Functions and Responsibilities

• Review and understand supporting materials.
• Write and edit user assistance in accordance with ACI style standards.
• Serve as team’s project manager and POC for assigned products to manage all project deliverables.
• Validate content through user researchprojects.
• Deliver customer-facing content as embedded help, topic-based files, presentations, and training.
• Enhance content with metadata for search engine optimization.
• Understand and adhere to all corporate policies to include but not limited to the ACI Code of Business Conduct and Ethics.
• Understand and comply with Risk Management program requirements including identification of risks, key controls, and control testing as applicable to responsibilities.
• Perform other duties as assigned.

Qualifications (Education, Experience, Knowledge, Skills, and Abilities)

• Bachelor’s degree in English, Technical Communication, Journalism, Linguistics, or related field, or equivalent experience

Preferred Qualifications (Education, Experience, Competencies)

• Understanding of cloud computing types (public, private, hybrid, and multi) and services (IaaS, PaaS, and SaaS) and potential effect on documentation requirements.
• Understanding of cloud computing dependent technologies including operating systems, databases, and APIs.
• 1-3 years’ experience : Translating complex technical information into simple, clear content for end-users Working in a topic-based content management system
• 2+ courses towards user experience certification, or equivalent experience
• Understanding of task analysis, persona development, usability testing, and other user experience design methodologies
• Understanding of information architecture and SEO

Benefits

In return for your expertise, we offer growth, opportunity, and a competitive compensation and benefits package in a casual work environment.

Are you ready to help us transform the world of electronic payments? To learn more about ACI Worldwide, visit our web site at Job ID (Requisition 16578

ACI Worldwide is an AA / EEO employer in the United States, which includes providing equal opportunity for protected veterans and individuals with disabilities, and an EEO employer globally.

LI-SO1

Remote