Technical Information Editor

ACI Worldwide; Cape Town; Hybrid; ZAR 200,000 - 300,000; Full time

Job summary

A leading global payments company in Cape Town is looking for a Technical Information Editor to review and edit user assistance content. The candidate should have a Bachelor's degree and experience in translating complex technical information. They will manage projects, validate content through user research, and enhance documentation for SEO. The role offers a competitive compensation and benefits package in a casual work environment.

Benefits

Competitive compensation and benefits

Casual work environment

Growth opportunities

Qualifications

• Bachelor’s degree or equivalent experience in a relevant field.
• 1-3 years of experience in translating technical information into user-friendly content.
• Understanding of cloud computing and related technologies.

Responsibilities

• Review business requirements and write user assistance.
• Serve as project manager for assigned products.
• Validate content through user research.

Skills

Writing and editing user assistance

Project management

SEO knowledge

User research validation

Education

Bachelor’s degree in English, Technical Communication, or related field

Tools

Content management systems

Job description

Join the Team Making Possibilities Happen

If you’ve ever used an ATM, paid a bill through your phone, sent money to a friend or shopped online, chances are your transaction was safeguarded and processed using our software.

Now it’s your turn to serve the payment needs of organizations and people the world over. As aTechnical Information Editoryou will join a diverse, passionate team, dedicated to making possibilities happen in the payments industry!

Job Purpose

Review business requirements, end-user interfaces, and reported issues from internal and external customers to write and edit user assistance. Enhance content with metadata for search engine optimization. Validate content by conducting user research.

Essential Functions and Responsibilities

• Review and understand supporting materials.
• Write and edit user assistance in accordance with ACI style standards.
• Serve as team’s project manager and POC for assigned products to manage all project deliverables.
• Validate content through user research projects.
• Deliver customer-facing content as embedded help, topic-based files, presentations, and training.
• Enhance content with metadata for search engine optimization.
• Understand and adhere to all corporate policies to include but not limited to the ACI Code of Business Conduct and Ethics.
• Understand and comply with Risk Management program requirements including identification of risks, key controls, and control testing as applicable to responsibilities.
• Perform other duties as assigned.

Qualifications(Education, Experience, Knowledge, Skills, and Abilities)

• Bachelor’s degree in English, Technical Communication, Journalism, Linguistics, or related field, or equivalent experience

Preferred Qualifications(Education, Experience, Competencies)

• Understanding of cloud computing types (public, private, hybrid, and multi) and services (IaaS, PaaS, and SaaS) and potential effect on documentation requirements.
• Understanding of cloud computing dependent technologies including operating systems, databases, and APIs.
• 1-3 years’ experience:
  • Translating complex technical information into simple, clear content for end-users
  • Working in a topic-based content management system
• 2+ courses towards user experience certification, or equivalent experience
• Understanding of task analysis, persona development, usability testing, and other user experience design methodologies
• Understanding of information architecture and SEO

Benefits: In return for your expertise, we offer growth, opportunity, and a competitive compensation and benefits package in a casual work environment.

Are you ready to help us transform the world of electronic payments? To learn more about ACI Worldwide, visit our web site atwww.aciworldwide.com Job ID(Requisition 16578

ACI Worldwide is an AA/EEO employer in the United States, which includes providing equal opportunity for protected veterans and individuals with disabilities, and an EEO employer globally.

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