Technical II IT Operations

Webhelp Enterprise; Durban; On-site; ZAR 200,000 - 300,000; Full time

Job summary

Webhelp Enterprise is seeking a Technical II IT Operations professional for their Durban office. This role involves providing end user support, troubleshooting IT issues, and maintaining networking systems. Ideal candidates will hold a Bachelor's degree, have strong communication skills, hands-on technical experience, and the ability to work independently in a busy environment.

Benefits

Great compensation package

Work/life balance focus

Professional development opportunities

Private Insurance

Qualifications

• Three to five years of relevant experience.
• Proficient in installation, configuration, maintenance, and support of hardware and software.
• Experience as L1/2 Technical support preferred.

Responsibilities

• Provide end user support across the organization’s desktop environment.
• Perform hardware and software upgrades to peripheral equipment.
• Attend to break/fix engagements as required by clients.

Skills

Communication skills

Problem-solving capabilities

Attention to detail

Fluent in English

General understanding of Network

Education

Bachelor's Degree in related field

Tools

Microsoft Office

Active Directory

Job description

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Job Title:

Technical II IT Operations

Job Description

Provides end user support across the organization’s desktop, network, telephony, and application(s) environment. The candidate will maintain, analyze, troubleshoot and repair/replace/upgrade computer systems, hardware, software, and computer peripherals, as well as serve as an escalation point to ensure tickets/incidents are resolved according to SLAs. The position requires excellent communication skills, attention to detail and problem-solving capabilities. This position also regularly exercises discretion and judgment to determine priorities, appropriate action plans and is accountable from end to end to insure the on-premises network is up and running correctly.

Job Description

We're Concentrix. The intelligent transformation partner. Solution-focused. Tech-powered. Intelligence-fueled.

The global technology and services leader that powers the world’s best brands, today and into the future. We’re solution-focused, tech-powered, intelligence-fueled. With unique data and insights, deep industry expertise, and advanced technology solutions, we’re the intelligent transformation partner that powers a world that works, helping companies become refreshingly simple to work, interact, and transact with. We shape new game-changing careers in over 70 countries, attracting the best talent.

In our Information Technology and Global Security team, you will deliver the latest technology infrastructure, transformative software solutions and industry-leading global security for our staff and clients. You will work with the best in the world to design, implement and strategize IT, security, application development, innovation, and solutions in today’s hyperconnected world. You will be part of the technology team that is core to our vision of develop, build and run the future of Integrated Services.

Our game-changers around the world have devoted their careers to ensuring every relationship is exceptional. And we’re proud to be recognized with awards such as "World's Best Workplaces," “Best Companies for Career Growth,” and “Best Company Culture,” year after year.

We embrace our game-changers with open arms, people from diverse backgrounds, who are curious and willing to learn. Your natural talent to help others and go beyond WOW for our customers will fit right in with what we do and who we are.

Join us and be part of this journey towards greater opportunities and brighter futures.

The Role:

The Technical Support, IT Ops is responsible for daily production work tasks and provides advanced system-level support of multi-user operating systems, hardware and software tools, including installation, configuration, maintenance, and support of these systems. You will demonstrate excellent knowledge of systems analysis for hardware and software. This position will report to our local Leader.

What you need to have is?

• Bachelor's Degree in related field from a four-year college or university with three to five years of relevant experience
• General understanding of Network
• Fluent in English
• Proficient in Microsoft Office
• Knowledge of Active Directory
  
  

Nice To Have:

• Knowledge of Incident response
• Experience as L1/2 Technical support
  
  

Responsibilities:

• Coordinates as smart hands with different portfolios and engineering workgroups
• Perform hardware and software upgrades to peripheral equipment
• Attend to break/fix engagement as required by Situation Management for technology-related problems and issues received from both internal and external clients
• Prepare, maintain and submit reports and applicable records of computer hardware and software inventory by site and system
• Perform site maintenance and safety checks of assigned equipment
• Perform checks and ensure that antivirus definition, Microsoft patches are updated as outlined by Desktop Engineering
• Spend between 60% - 70 % of time clearing trouble tickets and work orders in a timely manner. Make necessary independent decisions to correct errors or discrepancies in trouble tickets as required
  
  

What do you get from us?

• Great compensation package based on experience and annual increases based on performance.
• A strong work/life balance with a focus that we all have – and should have – lives outside of work.
• Challenging work with the opportunity to personally learn and grow.
• Professional development opportunities with conferences & training.
• Private Insurance
  
  

About Us:

Concentrix, a global customer experience services and technologies company, providing support to the world's best brands.

Every day, from more than 70 countries and across 6 continents, our 500 000 employees deliver next generation customer experience and help companies better connect with their customers. We create better business outcomes and help differentiate our clients through technology, design, data, process, and people. Concentrix provides services to clients in the following key industry verticals: technology & consumer electronics; retail, travel & ecommerce; banking, financial services & insurance; healthcare; communications & media; automotive; and energy & public sector.

Location:

ZAF Durban - 2 Ncondo Place, Ridgeside Drive, Umhlanga Ridge

Language Requirements:

Time Type:

Full time2025-08-26

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