Technical I, IT Operation

Concentrix Limited Company; Durban; On-site; ZAR 150,000 - 250,000; Full time

Job summary

Join a dynamic IT team in a forward-thinking company, providing essential technical support for contact centre technologies. This entry-level position offers a chance to grow your skills while ensuring operational efficiency and effectiveness. You will be at the forefront of supporting users and systems, helping to implement improvements and innovations in technology. If you thrive in a fast-paced environment and are eager to develop your career in IT, this role is perfect for you. Embrace the opportunity to make a real impact in a collaborative and supportive atmosphere.

Qualifications

• Experience supporting multiple systems and users in a contact centre.
• In-depth knowledge of contact centre technology and processes.

Responsibilities

• Provide technical support for contact centre technologies.
• Assist in achieving business objectives and responding to critical issues.

Skills

Technical Support

Contact Centre Technology

Communication Skills

Planning and Organisational Skills

Time Management

Change Management

Multi-tasking

Helpdesk System Operation

Tools

HP

Dell

Cisco

Microsoft Operating Systems

Linux

Avaya

Citrix

IVR

VOIP

Job description

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Job Title

Technical I, IT Operation

Job Description

ROLE DESCRIPTION
To work as part of a geographically dispersed IT team to provide technical support and service, enabling HEROtsc’s contact centre technologies to run effectively and efficiently.

PURPOSE & CONTEXT
To work as part of a geographically dispersed IT team and assist in supporting and growing the business; to be flexible and respond to critical issues; and assist in activities to achieve business objectives.

Skills/Knowledge & Experience

• Prior experience of supporting multiple systems and users in a contact centre environment.
• In-depth knowledge of contact centre technology and processes and how these can be improved through exploiting existing technologies and introducing new solutions.
• Clear and concise communication skills to all levels of staff.
• Planning, organisational, and time management skills.
• Ability to work under pressure and support operational requirements within short timescales.
• Proven track record in adhering to and supporting change management initiatives.
• Excellent understanding of relevant internal systems, software and hardware examples are HP, Dell, Cisco, Microsoft operating systems and applications, Linux, Avaya, Citrix, IVR, VOIP.
• Ability to operate within a team of people to ensure operational requirements are supported and met within specific timeframes.
• Ability to multi-task and work on own initiatives in the absence of management.
• Results focused and committed to high personal standards and a desire to develop via self-study and formal training.
• Ability to work from a Helpdesk system and work on requests based on priority and severity.

Location

ZAF Durban - 6 The Terrace, Westway Office Park, Westville

Language Requirements

Time Type

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Seniority level

Entry level

Employment type

Full-time

Job function

Information Technology

Industries

IT Services and IT Consulting